Manager, Enterprise Integration Operations

Responsibilities

• Oversee daily operational health of the full integration platform stack (MuleSoft, GoAnywhere, IBM MQ/MFT, Kafka, Elasticsearch, SAP BODS, Spring Boot), targeting 99.999% uptime and 0 P1 incidents.
• Monitor integration performance, throughput, and pipeline reliability across ~1000 MuleSoft APIs and ~2,481 non-MuleSoft interfaces; proactively identify and remediate degradation.
• Lead the operational execution of roadmap initiatives including the MuleSoft GCP-to-Azure migration (MTAP), IBM MFT/MQ DDC exit, and GoAnywhere SOX compliance planning.
• Drive the IIB-to-MuleSoft migration operational tasks and support the MuleSoft alternatives assessment through data-driven platform performance insights.
• Enforce McKesson's enterprise integration standards rejecting point-to-point integrations through EARB and related governance forums.
• Ensure adherence to ITGC, SOX, HIPAA, DSCSA, and CSMP compliance programs; maintain 0 SOX/SOC deficiencies and achieve timely remediation of findings within 30 days.
• Implement and maintain MSP governance frameworks; track and monitor delivery performance of managed service providers (Infosys, TCS).
• Oversee CI/CD deployment pipelines and change management processes to ensure zero-defect production deployments.
• Translate the Enterprise Integrations roadmap into actionable team delivery plans aligned to FY26/FY27 objectives (Tycho, EVO, MRM, JDE E1 to Cloud, Specialty to S4/HANA, Contact Center).
• Support the tiered integration strategy (Platinum/MuleSoft + SAP BTP-IS, Gold/Spring Boot, Silver/GoAnywhere + BODS) by guiding teams in platform selection per the Enterprise Integrations Decision Matrix.
• Identify and execute cost-efficiency opportunities; support MuleSoft contract re-negotiation efforts and Java Spring Boot scaling (50-60% lower cost vs. MuleSoft) to reduce total cost of ownership.
• Manage service budgets, analyze expenditures, and maintain Budget/Forecast Accuracy within 2%.
• Manage day-to-day relationships with SIs, evaluating performance against SLAs and ensuring quality, timeliness, and capacity for development and production support.
• Coordinate onboarding of trading partners and suppliers to meet critical go-live dates; oversee high-volume EDI and MFT partner integration flows.
• Facilitate cross-functional collaboration across BU client groups to resolve escalations and align integration dependencies.
• Lead, coach, and develop service supervisors and integration engineers; conduct performance reviews, workforce planning, and succession planning.
• Provide technical guidance during platform deployments, troubleshooting, and optimization cycles; ensure teams maintain proficiency across the multi-platform integration stack.
• Foster a culture of operational discipline, knowledge sharing, and continuous improvement aligned with McKesson's service excellence standards.
• Maintain weekly capacity meetings to su

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Service Management Manager (M2) leads service management teams and supervisors to ensure consistent, high‑quality operations of Enterprise Connectivity & Integration service. This role is responsible for the day-to-day operational health of McKesson's enterprise integration landscape spanning API-based middleware (MuleSoft Anypoint Platform, SAP BTP-IS), Managed File Transfer (GoAnywhere, IBM MQ/MFT), streaming (Confluent Kafka), search (Elasticsearch), ETL (SAP BODS), and Java middleware (Spring Boot, Java JDK). The Manager works closely with cross‑functional leaders, supervisors, and vendor partners to maintain seamless platform operations, resolve escalations, and coordinate interdependent service activities. Emphasizing team development and operational discipline, the role provides coaching, performance feedback, and opportunities for skill growth across service teams. The Operations Manager also contributes to functional strategy execution by enhancing service processes, strengthening service governance, and driving continuous improvement within the service portfolio, while ensuring a trust‑based, inclusive work environment that supports long‑term service excellence. The Manager ensures platform stability, compliance adherence (ITGC, SOX, HIPAA, DSCSA), vendor delivery quality, and continuous service improvement while enabling McKesson application teams and business users to leverage integration capabilities effectively across BUs.

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