Business III Analyst

About the role

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Position Purpose : Conducts complex business process analyses, needs assessments and cost/benefits analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal and external reports and data. Provides assistance with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received This position is not eligible for sponsorship now or in the future. Work Environment: Typical work environment. Some travel between buildings. May provide security administration to application supported by areas when the appropriate written and approved request is received.

Responsibilities

• Reviews system enhancements/changes and identifies issues to the standard system and other processing components. Updates and reviews any changes to the reference files. Acts as a facilitator or leader for business/contract mandates and moderate to large projects.
• Guides coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues. May approve or review recommendations from less senior analysts.
• Prepares verbal and written communication regarding changes, procedures, projects, implementations, etc. Ensures the communication process between the user and the shared system maintainer (s)is positively maintained and occurs on a frequent basis. Attends designated weekly workgroup calls.
• Completes necessary reporting for analysis using applicable programming, software, and/or reporting tools.
• Designs user area training as related to operations system changes.
• To Qualify for This Position, You'll Need the Following :
• Required Education :
• Bachelor's degree
• Degree Equivalency:
• Associates degree plus an extra 2 years job-related experience for a total of 6 years of required work experience (see "required work experience")
• OR
• 8 total years required work experience.
• Required Work Experience:
• 4 years of job-related business systems analysis, research and/or customer support experience.
• Required Skills and Abilities:
• Comprehensive knowledge of business support and systems concepts.
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units. Strong leadership and interpersonal skills.
• Strong analytical and conceptual skills.
• In-depth understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
• Comprehensive understanding of how projects and implementations affect an organization and can successfully link it to business processes.
• Strong knowledge of mainframe electronic data processing system change methodology.
• Required Software and Tools:
• Microsoft Office.
• We Prefer That You Have:
• 2 + years of Customer Service and/or Account Management experience.
• Confidence and proficiency in public speaking.
• What We Can Do for You:
• We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
• Our comprehensive benefits package includes:
• Subsidized health plans, denta

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