IT Service Desk Technician II - Denver International Airport
External
Denver · Denver International AirportFull-timeHybridToday
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Requirements
- Our ideal candidate has some or all the following experience, skills, and characteristics:
- Strong troubleshooting skills and Service Desk/Help Desk experience.
- Experience with ServiceNow.
- Working knowledge of computer hardware, software, operating systems, and mobile devices.
- Passion for using technology to help others and deliver excellent customer service.
- Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
- Ability to accurately document and manage support tickets.
- Collaborative mindset with the ability to work effectively across teams.
- Positive attitude and commitment to providing exceptional customer experience.
- Ability to identify opportunities to improve processes and services.
- Self-motivated and able to work independently with minimal supervision.
- Ada
Benefits
The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $26.00 - $29.00. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation & ScheduleWho We Are & What You'll DoAs an IT Service Desk Technician II, you will have the opportunity to:Provides customer-focused technical support by helping customers over the phone, taking pride in troubleshooting issues, and finding satisfaction in resolving problems that improve the user's experience.Provides help desk support for desktop hardware, software, voice, video, and data systems by assisting customers over the phone, documenting issues, troubleshooting remotely, testing, adjusting, resolving, and processing tickets for resolution or escalation.Maintains and modernizes technical procedures, knowledge articles, documentation, operational instructions, and project or work order status to ensure information remains accurate, accessible, and useful for support teams and customers.Maintains inventory of voice and data equipment and specialized services for users.Manages cellular/mobile device plans, supports the full cell phone lifecycle, and coordinates device upgrades, replacements, activations, and service changes to ensure users have reliable mobile connectivity.Acts as a liaison between the customers and the Information Technology teams to effectively communicate problems and practical solutions.Maintains an inventory of technology, equipment and services for customers.Tests in-house or vendor-developed software and software upgrades for customer requirements and documents errors or discrepancies for correction.Performs other related duties as assigned.Dental insuranceVision insurancePaid time offRemote work optionsEquity / stock options
Additional Information
About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
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