SMS Business Operations Lead

Responsibilities

• Lead business operations programs that support planning, performance management, process execution, and operational readiness for the SMS organization.
• Partner with leaders across product, finance, sales, and support to define priorities, track key performance indicators, and drive operational follow-through.
• Analyze operational, financial, and performance data to identify trends, risks, and opportunities, and recommend actions based on measurable business impact.
• Develop and standardize reporting, dashboards, business reviews, and operating rhythms that improve visibility, accountability, and decision-making.
• Manage and develop team members by setting clear goals, providing regular coaching, and supporting ongoing performance and career growth.
• Lead cross-functional initiatives to improve processes, reduce operational friction, and strengthen execution across teams and stakeholders.
• Manage resource planning, issue escalation, and operational governance processes to support business objectives and timely delivery.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 10+ years of experience in business operations, program management, strategy operations, or related business functions supporting operational execution and performance management.
• 8+ years of experience managing and developing teams in a business operations, program management, or cross-functional delivery environment.
• 10+ years of experience analyzing business performance, building reporting, and driving operational decisions using data, metrics, and structured business reviews.
• Experience leading cross-functional process improvement initiatives using reporting tools, spreadsheet modeling, presentation tools, and workflow management methods.
• Bachelor's degree or higher in Business Administration, Finance, Operations, or related field or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have:
• Experience supporting SMS, payments, financial technology, or related regulated business environments.
• Experience with dashboard and reporting platforms used for operational performance tracking.
• Experience in annual planning, resource forecasting, or operational budgeting processes.
• Experience working with executive leadership on business reviews and operational prioritization.
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• This role is not eligible to be performed in Colorado, California, District

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title SMS Business Operations Lead About your role: As the SMS Business Operations Lead, you will lead operational planning, execution, and continuous improvement activities that support SMS business performance. You will work across cross-functional teams including product, finance, sales, client support, and senior leadership to translate business priorities into measurable operational outcomes. This role matters because it helps improve execution discipline, decision-making, and scalability across the organization.

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