Claims Service Representative, Part-Time, REMOTE (Anywhere in Canada)

Responsibilities

• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements
• Qualifications and experience:
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English
• Attention to detail
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
• Unsolicited Outreach Statement - Recruitment Agencies

Benefits

Additional Information

Company: ClaimsPro LP Claims Service Representative, Part-Time, REMOTE (Anywhere in Canada) Salary range: $18.05 - $25.08 hourly Role Summary We have an existing opportunity to add a Claims Service Representative to join our growing team! You will work in a remote based environment. The Claims Service Representative provides immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as required. * In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps) * Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory. *This is a part-time opportunity with competitive compensation at $19.50/hour.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at scm? Share your experience