Principal Technical Customer Success Manager

Benefits

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Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary ABOUT DATABEE You will be an innovator within DataBee. (https://www.comcasttechnologysolutions.com/databee-suite) This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast's own in-house security technologies. These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check. Job Description This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. This position requires you to work EST business hours. Job Responsibilities: Own end to end technical success across assigned customer accounts. Implementing architecture and solution design for net new and expansion opportunities Drive delivery across data ingest, ETL, storage, and integrations aligned to our platform capabilities using project management skills Serve as the primary customer-facing lead, including executive leadership and customer meetings. Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) validating customers are able to arrive at their derived outcomes. Support primary use cases in CCM and cyber risk reporting leveraging core platform capabilities including OCSF normalization, entity resolution, device/application ownership discovery, and secondary use cases for SIEM cost optimization and detection workflows. Partner with Sales Engineering, Accounts Executives, and the Engineering, and Product teams to support solution deployment, expansion planning, and clean handoffs and influence roadmap Engage alongside Sales Engineering in complex enterprise opportunities - elevating conversations to leadership and CISO-level stakeholders by developing and presenting practictioner experience Create reusable references architectures, whiteboarding templates, discovery guides, and architecture content Provide technical leadership and mentorship across delivery teams and customer engagements Drive continuous optimization and maturity of customer environments post-deployment Bring customer feedback to Product Management and Engineering, and improve product and deployment designs based on customers engagements. Act as a DataBee practitioner voice externally - contributing to blog posts, conference presentations, or analyst briefings where appropriate. Travel to customer sites or Comcast office or customer HQ when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers. Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell. Performs other related duties as assigned. Required Skills and Experience : Preferably has at least 5 years of proven experience in customer facing technical roles such as a technical account manager, data engineering, solutions consulting roles in enterprise B2B SaaS, with the ability to build trust and communicate effectively in dynamic environments. Extensive enterprise project management experience with exceptional communication skills-clear writing, structured presentations, and the ability to align and influence a broad set of cross functional stakeholders. Strong understanding and hands on experience of data architecture fundamentals, including data ingest, ETL, data normalization, advanced SQL queries, and apply modern data engineering best practices. Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats such as Iceberg, AWS S3, Azure Blob, and similar platforms. Experience with enterprise systems commonly involved in cyber risk and complianc

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