IT Support Specialist I

Requirements

• Education: A+ Certification Preferred
• Experience: 1+ years of relevant experience
• Familiarity with Autodesk products is a plus
• Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
• Recommended Skills: Microsoft Office Proficiency, Naturally Organized

Additional Information

**This position is fully on-site based out of our Headquarters in Tulsa, OK** Job Description: Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups. Job Duties: - Act as primary customer contact for incoming technical issues - Gather required information and log into ticketing system - Implement known solutions from Helpdesk Support Center - Processes common workflows - Escalate incidents beyond tier 1 support

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