Welcome Center Coordinator

Responsibilities

• Welcome and assist alumni, students, visitors, staff, and stakeholders
• Respond to inquiries and connect people with IU, IU Foundation, and IUAA programs and services
• Provide professional customer service and help resolve routine concerns
• Maintain accurate data and records in IU Advancement CRM and related systems
• Support communication and coordination across IUAA, IU Foundation, IU schools, and campus partners
• Assist with executive office and operational needs
• Coordinate day-to-day building operations, facility requests, access needs, and safety-related processes
• We're looking for someone who brings:
• A strong customer service mindset
• Excellent verbal and written communication skills
• Professionalism, reliability, and attention to detail
• Strong organization and time-management skills
• The ability to manage changing priorities in a fast-paced environment
• Confidence using Microsoft Office, CRM platforms, and standard office systems
• A collaborative spirit and commitment to creating a welcoming environment

Requirements

• High school diploma or GED and at least two years of relevant experience.
• The compensation as a salaried non-exempt role paying $40,000. This role is onsite Monday - Friday from 8 a.m. - 5 p.m.

Additional Information

Are you a welcoming, organized, and service-minded professional who enjoys being the first point of contact for visitors, alumni, students, and campus partners? The IU Alumni Association is looking for a Welcome Center Lead to support the DeVault Alumni Center and help create an exceptional experience for everyone who walks through our doors. In this full-time role, you'll serve as a front-line representative of IUAA, providing customer service, answering questions, connecting visitors with university resources, and supporting day-to-day Welcome Center operations. You'll also assist with administrative coordination, maintain accurate records in university systems, support executive office operations, and serve as a key building manager contact for the DeVault Alumni Center.

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