Director, Deal Desk & Revenue Operations

Responsibilities

• Revenue Integrity & Controls
• Own the end-to-end bookings process, enforcing controls that protect revenue accuracy and ensure audit readiness.
• Drive accurate and timely billing across License, Subscription, and Professional Services - reducing errors and accelerating cash collection.
• Champion the Quote-to-Cash process from opportunity to invoice, eliminating friction across CRM, CPQ, and ERP systems.
• Own the operational performance dashboard, monitoring KPIs (SLAs, backlog, billing accuracy, cycle times) and translating data into decisions.
• Customer & Partner Lifecycle Operations
• Own the operational dimension of the customer lifecycle from signature to offboarding - coordinating provisioning, onboarding SLAs, and clean closeout.
• Manage full license lifecycle: customer provisioning, demo environments, internal test licenses, and partner enablement.
• Own renewal quote production at scale, ensuring no renewal falls through and quoting is accurate, fast, and commercially sound.
• Manage channel order processing and partner license fulfilment with the same standards applied to direct customers.
• Go-to-Market Enablement
• Be the operational backbone for all GTM teams, triaging and resolving support requests with SLAs that actually mean something.
• Provide sound operational judgment on non-standard T&Cs, pricing exceptions, and commercial edge cases.
• Serve as the senior escalation point for billing disputes, provisioning failures, and partner issues - bringing calm and resolution.
• Build the knowledge infrastructure that makes your team and the GTM org self-sufficient.
• Operational Excellence & Governance
• Lead, inspire, and grow a team of 10 distributed operations professionals - delegating with intent and coaching relentlessly.
• Lead cross-functional improvement initiatives and partner with Transformation, IT, RevOps, and Finance to drive automation and accuracy.
• Champion data integrity across all operational workflows and own audit support and internal control frameworks.
• Proven senior leadership in a fast-scaling software or SaaS environment with a track record of building high-performing operations teams.
• Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency.
• Salesforce expertise is essential; broader fluency across NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools is strongly valued.
• Exceptional communication skills - able to present to a CFO, coach a junior analyst, and challenge a VP of Sales in the same day.
• Structured project management skills across multiple workstreams, with a genuine ownership mindset.
• Partner/channel operations experience with reseller or distributor ecosystems is a strong plus.
• Master's degree or equivalent in Business, Finance, or Operations. Fluent English required; Spanish or additional European languages are a plus.
• What Success Looks Like in Year One
• You've earned the trust of your team and stakeholders, with visible improvements to the Quote-to-Cash process.
• SLAs are meaningful, tracked, and consistently met; backlog and billing error rates are trending in the right direction.
• You've identified the top two or three operational transformation priorities and have active workstreams moving against them.
• Finance, Sales, Legal, and Customer Success see you as a partner they actively seek out.

Benefits

Additional Information

We are looking for a Director, Deal Desk & Revenue Operations to own and lead the operational backbone of our global Go-to-Market function. Sitting at the intersection of Sales, Finance, Legal, and Customer Success, you will make deals close faster, customers land smoother, and revenue flow cleaner. You will inherit a high-performing team of 10 and have the mandate, trust, and resources to turn it into a strategic powerhouse - from our Madrid hub, working across a truly global operation.

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Company Intel

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