Director of Golf

Requirements

• Bachelor's Degree in Business, Sports Management or related field or equivalent experience.
• Thorough knowledge of general business administration practices and knowledge of the game of golf, rules of golf, golf facility operations and tournament operations as would be acquired through five to eight years of similar golf experience in progressively responsible positions.
• Prior supervisory experience required.
• Must be a PGA Member in good standing in an active classification.
• RESPONSIBILITIES/DUTIES
• Oversee the management and performance of all golf shop and applicable department operations and services; assure high standards and total customer satisfaction.
• Establish golf shop operations policies and ensure proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards, safety and established policy
• Oversee the development of operating procedures and training manuals for the golf operation
• Oversee and manage the Head Golf Professional(s) and all golf department staff
• Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement
• Attends as invited committee/staff/public meetings representing the facility
• Develop/coordinate the development of annual business plans for the golf operation
• Coordinate and ensure all written correspondence, reporting, newsletters, and communications for the golf operation
• Meet, greet, and welcome prospective customers/patrons
• Enforce all rules and regulations governing golf course usage
• Develop and oversee an innovative tournament schedule and golf activities program that services all customer segments
• Develop and oversee golf instruction, clinics, golf schools, and player development programs for all customer segments
• Develop and oversee a profitable merchandise concession that is consistent with customer/patron demographics and needs
• Oversee golf marketing initiatives including all promotional materials, play recruitment, yield management, golf packages, and outside events plus the promotion of new golf memberships (where applicable)
• Oversee all fiscal areas and performance for the golf operations including planning, budgeting, forecasting, monitoring, and correction
• Establish sales goals and forecasts for all golf programs and services; generate, monitor and analyze reports
• Maintain a close working relationship with the Golf Course Superintendent and other department heads
• Play golf with customers/patrons of all skill levels as time and duties permit
• Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources
• Foster environment for problem resolution to facilitate faster improvements to result in improved working relationships and Member/Guest satisfaction.
• Establish and maintain responsibility for the cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays.
• Establish and maintain the daily "pace of play standard."
• Maintain a high profile with PGA TOUR players, TPC Members and Guests. Positively promote the service philosophy of the club and PGA TOUR Golf Course Properties, Inc.
• Consult with PGA TOUR Golf Course Properties, Inc. on merchandise purchases and maintain acceptable inventory levels ensuring profitability through inventory turnover and cost of sales control guidelines.
• Maintain ordering, receiving, and storage programs as established by PGA TOUR Golf Course Properties. Administer physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc. Maintain proper shrink

Benefits

Additional Information

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability - compelling the sport's top players and recreational golfers alike. Set in the rugged Sonoran Desert and surrounded by the stunning McDowell Mountains, TPC Scottsdale boasts two championship courses for players to enjoy - the world famous Stadium Course and the stunning Champions Course. As Arizona's only PGA TOUR property, you'll experience the standards of quality and service normally reserved for the TOUR professionals. Tee up your career as a part of our team with the TPC Network! The Director of Golf oversees all golf operations and services offered, including the golf shop, golf range, golf services areas and golf car operation, including supervision of the Head Golf Professional. The position will promote an exceptional "golf experience," and provide excellent services and programs ensuring the highest level of services to Members and Guests.

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