Helpdesk Technician

About the role

The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands , Tiny Tina's Wonderlands , and Brothers in Arms , as well for continued development of acquired properties including Duke Nukem , Risk of Rain , and Homeworld . The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). For more information, visit www.GearboxSoftware.com .

Responsibilities

• Provide technical support and assistance related to computer systems, hardware, and software
• What you might work on:
• A system to deploy PCs to employees in less than ten minutes
• A developer's high-end PC with more RAM than you can shake a stick at (you get a good one too)
• An inventory system so you can find anything, anywhere, without leaving your desk
• Wired and wireless and VPN problems that defy your Googling skills
• A software deployment system to push the latest applications and system patches, within minutes
• All manner of gaming systems and developer kits

Requirements

• Gearbox is looking for a talented Helpdesk Technician I to join our team.
• Full-time Onsite: This position requires working from our office 5 days a week.
• Outstanding customer service and interaction skills, both verbal and written
• History of "whatever it takes", hands-on support
• Experience with Windows OS and applications, in a networked environment
• Works well as part of a team in a fun, fast-paced environment
• Able to lift 50 pounds of awesome gear
• Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
• Experience with Linux systems
• Experience with Mac systems
• Experience with TCP/IP networking
• Our Commitment to Equal Opportunity
• Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.
• #LI-Onsite

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