Learning Facilitation Supervisor

About the role

Work Arrangement This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum. General Motors is committed to delivering world-class learning experiences that drive performance, consistency, and capability at scale. The Facilitation Supervisor plays a critical leadership role in ensuring high-quality learning delivery across leadership, HR, and technical programs by overseeing facilitator coordination, setting facilitation best practices, and building facilitator capability through Train-the-Trainer (TTT) and continuous development efforts. This role serves as the quality and capability owner for facilitation, ensuring consistent learner experiences, aligned delivery standards, and strong facilitation bench strength. The Facilitation Supervisor partners closely with Learning Program Managers, Instructional Design, and Learning Data & Insights to translate learning strategy into consistent, high-impact delivery.

Responsibilities

• Serve as the primary point of escalation for facilitation delivery issues, learner experience risks, and facilitator performance concerns.
• Ensure consistent application of GM learning delivery standards across facilitators, programs, and regions.
• Define, document, and reinforce facilitation best practices, standards, and expectations aligned to GM culture and adult learning principles.
• Oversee facilitation quality by reviewing session observations, learner feedback, and delivery metrics.
• Coach facilitators on instructional presence, learner engagement, inclusion, psychological safety, and behavior-change facilitation techniques.
• Champion experiential learning practices including discussion facilitation, debriefing, skill practice, and real-world application.
• Train-the-Trainer & Capability Building
• Design and lead Train-the-Trainer (TTT) programs to onboard, upskill, and certify facilitators.
• Ensure facilitators are prepared to deliver content with accuracy, confidence, and consistency across modalities.
• Build facilitator capability in virtual facilitation, hybrid delivery, and advanced facilitation techniques.
• Create ongoing development pathways for facilitators, including peer observations, coaching, and community practice activities.
• Program Partnership & Delivery Alignment
• Partner closely with Learning Program Managers (LPMs), Instructional Designers, and HR/Talent stakeholders to align facilitation approach to program intent and outcomes.
• Support pilot sessions, program launches, and scaled rollouts by ensuring facilitator readiness and delivery consistency.
• Translate design intent into facilitation guidance and delivery playbooks for facilitators.
• Provide structured feedback to design and program teams on content clarity, learner readiness, and delivery effectiveness.
• Continuous Improvement & Measurement
• Review learner feedback, NPS/NIS, and qualitative insights to identify facilitation strengths and improvement opportunities.
• Partner with Learning Data & Insights to track delivery quality trends and inform facilitator development priorities.
• Drive continuous improvement in facilitation through targeted coaching, updated guidance, and facilitator learning interventions.
• Support reinforcement strategies such as action planning, facilitator follow-ups, and post-session engagement.
• Required Qualifications
• 5-7+ years of experience delivering and/or leading facilitation of leadership, HR, technical programs, or professional skills learning in enterprise environments.
• Bachelor's Degree preferred, or equivalent professional experience.
• Demonstrated experience leading or supervising facilitators or serving in a senior facilitation lead role.
• Proven expertise in adult learning principles, experiential learning, and behavior-change facilitation.
• Strong experience designing and delivering Train-the-Trainer programs.
• Ability to coach and develop facilitators with varying experience levels.
• Exceptional verbal communication, executive presence, and facilitation credibility.
• Strong organizational and coordination skills, with the ability to manage multiple programs and competing priorities.
• This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
• The selected candidate will be required to travel About GM
• Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead

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