Hardware Support Technician I

Requirements

• Physical Demand & Work Environment:
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Salary Range
• Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Benefits

Additional Information

What this Job Entails: The Hardware Coordinator/Technician I is responsible for the installation, maintenance, and repair of computer systems. The person in this role will examine the systems to validate correct operations and identify errors. Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: Assists with day-to-day technical support to employees for network infrastructure and internal systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment. Helps with maintaining passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Helps recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May help to conduct training programs designed to educate an organization's computer users about basic and specialized applications. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience Builds stable working relationships internally Follows standard practice and procedures when analyzing situations or data IT savvy with an interest in new technologies Familiarity with IT inventory environment Comfortable with following technical instructions to flash drives, image devices and re-write hardware IDs Strong work ethic Excellent communicator in both written and verbal English Ability to work in a team, but with minimal supervision Able to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Understanding of business operations Able to excel in a technical environment

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