Guest Relations - Marketing Support Specialist - $21/hr + Group Incentive
External
Marriott Vacations · Marriott's Ko Olina Beach ClubFull-timeOn-site5d ago
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Requirements
- Knowledge of the Japanese language is preferred, as the team operates in a bilingual (English/Japanese) environment. Please note that all customer interactions are conducted in English.
- What's in it for you?
- Hotel and resort discounts
- Immediate 401(k) Company match up to 6%
- Growth and development opportunities
- Positive work environment
- What will you do?
- Conduct pre-arrival calls to guests coming on a promotional package.
- Engage with guests and provide elevated customer service by phone.
- Effectively communicate the benefits of the guest's vacation package and confirm details.
- Provide the highest level of service to suggest local attractions and restaurant recommendations .
- Provide effective problem resolution techniques if applicable .
- What are the requirements?
- Enjoy talking with guests by phone
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays
- Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Benefits
401(k)Paid time offFlexible schedule
Additional Information
Hourly Rate: $21.00 PAY: $21.00 /hourly + Group Commission SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM-4:30 PM or 8:30 AM-5:00 PM | flexibility to work weekends and holidays. *Subject to business needs
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