NOC Lead

About the role

The NOC Lead is the senior operational authority within our Network Operations Center. This is a hands-on, working leadership role where you will operate "on the tools" alongside a NOC Engineer, own incident management, and build operational processes (runbooks, KPIs, change management) from the ground up. A dominant project during your first year will be leading our strategic transition away from our current MSP , which will consume 50-60% of your focus in the first six months. Team & Shift Structure We use a sustainable, three-tier coverage model built to prevent burnout: Tier 1 (First Response): TechOps Engineers handle after-hours and weekend pages. Tier 2 (Escalation): You and a NOC Engineer alternate weekly primary coverage. You only receive escalations if an issue exceeds Tier 1 scope (typically a 30-minute time-box). Hours: Mon-Fri daytime (~08:00-18:00 MT/EST). After-hours pager volume is low, averaging just 3-4 pages per week. On-call participation is compensated separately from base salary.

Responsibilities

• Incident Management: Own all P1/P2 incidents from detection to resolution. Lead the bridge, drive stakeholder communications, and deliver full post-incident reviews within 10 days.
• Infrastructure & Vendor Ownership: Maintain operational status across 8 remote sites (WAN, FortiGate firewalls, Cisco Nexus, GCP environment, NetBox IPAM, and monitoring stacks). Act as primary escalation for ISPs (AT&T, Rogers, TELUS, etc.) and ensure Starlink tertiary backup readiness.
• Governance: Enforce change management protocols (including freeze windows during Bitcoin halving and earnings events). Manage VPN access, network automation (Oxidized/Rundeck), and device licensing.
• Leadership: Onboard, mentor, and run quarterly reviews for the NOC Engineer. Partner with the TechOps Manager to ensure smooth shift handovers via Jira.
• What You Bring
• 5+ years in network operations, NOC, or infrastructure engineering.
• Proven Incident Leadership: Experience being the primary driver on the bridge during critical P1/P2 production events.
• Technical Stack: Hands-on experience with FortiGate firewalls, Cisco Nexus/ProCurve switching, WAN circuits, OpenVPN, and full monitoring stacks (Zabbix, LibreNMS, Grafana, PagerDuty).
• Cloud & Systems: Working knowledge of GCP infrastructure and Terraform (IaC).
• Process Builder: Highly desirable if you have prior experience with MSP transitions/in-housing or building NOC SOPs from scratch.
• Attributes: Calm under pressure, highly communicative, and fiercely protective of team sustainability.
• ABOUT THE WORK ENVIRONMENT
• This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• WHAT MAKES HUT 8 A GREAT PLACE TO WORK
• At Hut 8, you will have the opportunity to:
• ▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting
• ▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government
• ▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team
• ▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure

Benefits

Additional Information

ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.

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Company Intel

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