DEX Support Specialist

Responsibilities

• End-User Support & Service Delivery
• Provide day-to-day desktop support for employees across hardware, software, and connectivity issues.
• Troubleshoot and resolve technical problems through in-person and remote support channels.
• Maintain high service standards and ensure timely resolution of support requests.
• User Lifecycle & Device Management
• Coordinate onboarding and offboarding processes, including device provisioning, account setup, and access management.
• Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle.
• Support system patching, updates, and basic device management processes.
• Office & Workplace Technology
• Support office technology, including meeting rooms, AV systems, and collaboration tools.
• Assist employees with remote working setups and connectivity troubleshooting.
• Help maintain documentation and processes for internal IT support and device standards.
• Qualifications & Experience

Requirements

• Experience providing end-user or desktop support in a professional environment.
• Strong troubleshooting skills across Windows and/or macOS systems.
• Experience supporting device management and system patching processes.
• Familiarity with user onboarding and off-boarding workflows.
• Experience supporting office technology, AV systems, or meeting room setups.
• Ability to support both in-office and remote employees.
• Strong communication and customer-service mindset.
• Bonus
• Experience with MDM platforms or endpoint management tools.
• Familiarity with ticketing or service desk systems.
• Experience supporting hybrid or distributed teams.
• Why work at Flawless?
• In addition to this, you'll also receive:
• Autonomy
• A hybrid working environment
• Competitive Salary
• All permanent employees receive generous stock options
• I don't meet all the listed requirements-should I still apply?

Benefits

Additional Information

"The AI company that's revolutionizing Hollywood" Flawless is transforming Hollywood with assistive AI. Our tools empower filmmakers to edit, localize, and refine performances while preserving artistic intent. Designed to support, not replace, artists, our technology expands what is possible on screen and gives creators freedom to tell stories with greater impact and reach audiences in new ways. From enabling seamless multilingual releases to eliminating the need for costly reshoots, Flawless solves critical challenges that slow down productions and limit distribution. We are also setting the standard for ethical AI in entertainment. Our Artistic Rights Treasury (A.R.T.) is a rights management solution that protects artists and rights holders, ensuring that innovation moves forward with transparency and respect for creative ownership. We're looking for a proactive and service-oriented Desktop Support professional who enjoys solving problems and helping people work more effectively with technology. This role plays a key part in maintaining smooth day-to-day operations by delivering high-quality end-user support, managing devices, and supporting onboarding and off-boarding processes. The ideal candidate is organized, responsive, and comfortable working across office, AV, and remote environments.

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