Multimodal Operator

About the role

Reporting to the Branch Manager, you'll be responsible for managing import and export sea freight shipments from booking through to final delivery. Working closely with customers, overseas agents, shipping lines, hauliers, customs authorities, and internal teams. You'll play a key role in ensuring shipments move efficiently while delivering exceptional customer service and maintaining compliance throughout the supply chain. You'll be joining a collaborative team environment where continuous improvement, operational excellence, and professional development are actively encouraged.

Responsibilities

• Managing import and export sea freight shipments from booking through to final delivery
• Coordinating with customers, overseas agents, shipping lines, hauliers, and suppliers
• Monitoring shipments and proactively resolving delays or operational issues
• Ensuring customs clearance and shipping documentation are completed accurately and on time
• Maintaining accurate shipment records and milestones within CargoWise
• Providing proactive shipment updates and exceptional customer service
• Planning and arranging UK transport and final deliveries.
• Completing job costing, invoicing, and supplier cost verification
• Ensuring customer SOPs, compliance requirements, and service standards are met.
• Building strong relationships with customers and logistics partners

Requirements

• Essential
• Experience within a freight forwarding environment.
• Strong understanding of sea freight import and export operations
• Experience managing shipments from booking through to delivery.
• Excellent customer service and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and commitment to operational accuracy
• Strong communication and problem-solving abilities
• Desirable
• Experience using CargoWise or a similar transport management system.
• Knowledge of customs clearance requirements and customs compliance
• What's On Offer
• Competitive salary package
• Healthcare Plan
• Employee Assistance Programme
• Enhanced holiday scheme
• Cycle to Work programme
• Gym and lifestyle discounts
• Loyalty rewards and recognition schemes
• Award-winning training and development
• Career progression opportunities within a growing international business
• Modern, technology-driven working environment
• Apply Now
• Ready for your next challenge? Apply today and become part of a growing, technology-led logistics business where your contribution makes a difference.
• NO AGENCIES PLEASE

Additional Information

Multimodal Operator Location : Grangemouth area, Scotland Salary: Competitive + Comprehensive Benefits Package Join a leading, award-winning logistics company with genuine opportunities for growth. Join One of the UK's Leading Independent Freight Forwarders At Unsworth, we're transforming the way businesses manage their global supply chains. Combining award-winning service, industry-leading technology, and decades of logistics expertise, we are helping customers manage increasingly complex global supply chains through industry-leading visibility and technology. With continued growth and investment in our Scottish operation, we are strengthening our Operations team and are looking for an experienced Multimodal Operator to join us. This role offers the opportunity to take full ownership of shipments and customer relationships, make a real impact, and build your career with a forward-thinking, technology-led freight forwarding company

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