Lead Account Executive Operations - Client Services.

Responsibilities

• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
• Supporting business development through the onboarding of new franchises, issuers, acquirers, processors.
• Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
• Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
• Client Engagement: This is a client-facing role requiring approximately 10% travel

Requirements

• High School Diploma, GED or equivalent certification
• At least 6 years of payments industry experience within financial services
• Bachelor's Degree in Business, Finance, Information Technology, Engineering
• 8+ years of payments industry experience within financial services
• Experience influencing key stakeholders, executive level clients or internal business partners
• Capital One is open to hiring a Remote Employee for this opportunity.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Remote (Regardless of Location): $109,900 - $125,400 for Lead Account Executive
• Houston, TX: $109,900 - $125,400 for Lead Account Executive
• McLean, VA: $120,800 - $137,900 for Lead Account Executive
• Richmond, VA: $109,900 - $125,400 for Lead Account Executive
• Riverwoods, IL: $109,900 - $125,400 for Lead Account Executive
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• For tech

Benefits

Additional Information

Lead Account Executive Operations - Client Services. The Lead Account Executive provides essential operations support for direct connect processors into the network. This includes managing the relationship of assigned clients. The individual in this role will support lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities.

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