Store Manager, Venice Beach

About the role

We're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential. We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

Requirements

• You have extensive elevated customer service and managerial experience, preferably at a scaling company within the retail industry
• You're a proven leader who uses business acumen to connect the day-to-day work to effectively drive results
• You have precise attention to detail and an entrepreneurial mindset
• You're an excellent communicator, collaborator, and teammate
• You're a team player that is comfortable getting their hands dirty
• You have experience managing a team, including recruiting, hiring, and retaining
• You have experience fostering learning, developing people, and aligning teams around a path to achieve the company's vision
• You're reliable, effective, and take accountability for the success of your business
• You're solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
• Excited to join the team, but not sure you meet all of the qualifications? Please apply, we'd still love to hear from you.

Benefits

Additional Information

About Away We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Store Manager to lead our Los Angeles, Venice Beach team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores around the world. We build connections with our customers through comprehensive product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know. What you'll do as the Store Manager You'll ensure your team is delivering best-in-class, exceptional customer service to every person, every time You'll embody our brand standards and core values by setting ambitious expectations, prioritizing accordingly, and taking accountability for your results You'll take proactive ownership of all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations You'll work cross-functionally with CX and HQ partners to ensure the store upholds expectations of operational excellence You'll drive brand awareness by supporting and executing impactful community events and partnerships in partnership with HQ You'll use company tools and tactics to analyze opportunities, strategize, and implement action plans to drive the business to success You'll ensure your team meets individual KPI expectations and sales goals by providing metrics, KPIs, and continuous feedback and coaching You'll develop your team by welcoming new perspectives and ways of working/thinking, promoting a culture of learning and feedback, and communicating often and openly You'll inspire and align people around a path to achieve our vision You'll lead inventory cycle counts in partnership with inventory control, and will manage loss prevention You'll dedicate time for feedback with each of your direct reports at least once per month You'll lead weekly leadership meetings to align, share strategy, and implement long-term solutions for business opportunities You'll assess talent needs and proactively recruit, hire, and maintain headcount

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