Senior Technical Consultant - Shift Lead

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. To achieve this, you will lead execution of Entra Apps migration/remediation runbooks during your shift, ensuring predictable throughput and quality gates. You will own triage for application access failures post‑tenant transition, addressing SSO misconfig, missing claims, certificate/secret issues, redirect URI mismatch, and conditional access blocks. You will coordinate recreation and validation of enterprise apps and app registrations in the target tenant, including keys/secrets/certs rotation and permissions re‑grant patterns where applicable. Additionally, you will manage cross‑tenant access considerations that support collaboration and transition states (where used), ensuring correct governance and safe configuration. You will maintain the shift backlog, prioritise by business criticality and cutover schedule, and coordinate stakeholder validation where required. You must drive evidence capture, including configuration proof, test results, sign‑in validation, rollback notes, and completion records suitable for audit/governance. Furthermore, you will ensure operational handovers are crisp, with open risks, high‑priority apps, dependencies, and next actions clearly documented. Finally, you will coordinate with Devices/Shared Data/Power Platform/Power BI teams to resolve identity and app dependencies impacting wave execution, drive continuous improvement of runbooks, templates, and test scripts to reduce time per app and minimise repeat defects, and escalate complex vendor application issues with complete diagnostic evidence and clear business impact.

Requirements

• Your Future at Kyndryl
• Required Technical and Professional Experience:
• Delivered production tenant‑to‑tenant Entra Apps remediation (enterprise apps/app registrations) in your specialism, including cutover validation.
• Strong hands‑on expertise with Microsoft Entra ID application constructs: enterprise applications, app registrations, service principals, permissions/consent and token/claim concepts.
• Strong experience with secrets/certificates lifecycle, rotation planning and secure handling practices.
• Experience working with conditional access and cross‑tenant access settings where relevant and understanding how these can block or permit access during transition phases.
• Proven runbook discipline and evidence capture practice; comfortable operating in audited environments.
• Ability to lead delivery in a 24x7 three‑shift model, including formal handovers and accountable shift outcomes.
• Preferred Technical and Professional Experience:
• SC‑300 certification (or equivalent) and/or MS‑102.
• Microsoft Graph/PowerShell automation experience to accelerate inventory, recreation templates and validation checks.
• Experience with SSO standards and patterns (SAML/OIDC/OAuth) and federated integrations with third‑party SaaS vendors.
• Experience working with multi‑tenant organisations/collaboration constructs (B2B settings, controlled cross‑tenant relationships).
• Strong security mindset: least privilege, access reviews and configuration drift control.
• Being You

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