Admin Support

Responsibilities

• Sample Registration & Handling
• Verify sample details against accompanying documentation upon receipt.
• Acknowledge and verify Chain of Custody (COC) documents.
• Check, verify, and scan all documentation received along with the sample and save in respective folder.
• Ensure Airtable/LIMS records are consistently updated and accurate.
• Monitor and track all sample movements throughout the workflow.
• Ensure all verified documentations are saved in the technical folders for reporting.
• Assign, monitor and manage Zoho Desk tickets, including classification and routing to relevant stakeholders.
• Coordinate with third-party laboratories and in-house to ensure timely and correct testing of samples.
• Prepare sample transfer summaries and ensure signed COCs are returned and documented.
• Pack the samples for dispatch to third-party laboratories.
• Manage customer communications, including responding to emails, providing sampling guidance, laboratory addresses, and updates on sample, testing, and reporting status.
• Coordinate with logistics teams for sample movement and delivery.
• Coordinate with Sales teams to ensure quotation and POs are accurate with the tested samples for the report team to issue the reports.
• Ensure all test results are received and properly saved in the respective technical folders.
• Track testing progress and ensure timely completion of analysis.
• Perform other ad-hoc administrative and operational duties as assigned.

Requirements

• Administrative background will be preferred.
• Experience in laboratory administration or sample handling is an advantage.
• Familiarity with systems such Zoho Desk is preferred. Training will be provided.
• Strong attention to detail and organizational skills.
• Good communication and coordination abilities.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Work timing: Monday to Friday 9am to 6pm; Saturday 9am to 1pm
• Education: O Level and above

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