Desk Clerk II

Responsibilities

• Demonstrates leadership among desk clerks in providing exceptional customer service to residents, staff, and visitors. Proposes suggestions for service improvement. Performs any and all duties of lower classification in same occupational group.
• Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures.
• Maintain resident, guest and visitor sign-in/out records. Check out and follow up for return of borrowed cleaning and recreational equipment and keys by maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received.
• Participate in monthly administrative processes such as Lead Clerk meetings or on-campus interviews for full-time Housing & Residence Life staff members.
• Work 1-3 shifts prior to the start of the academic year to prepare the desk for student return as well as Saturday/Sunday shifts during the closing and opening of break periods as needed.
• Perform other tasks as requested by Assistant Director of Operations.
• Competencies:
• Display emotional intelligence.
• Demonstrate strategic agility.
• Foster positive partnerships and collaboration.
• Identify priorities in order to recognize and resolve or refer problems.
• Additional Responsibilities
• Education, Experience, and Certifications:
• Education:
• High school diploma or equivalent required.

Requirements

• Previous customer service experience required.
• Prior experience as a Desk Clerk I or in a similar position preferred.
• Experience in a customer service role in a college or university preferred.
• Technical Knowledge or Skills:
• Working knowledge of Microsoft Word, Excel, Outlook, and ability to navigate web-based systems.
• Knowledge of general office procedures and practices.
• Learn a range of position-related software applications required.
• Keep records; assemble and organize data, and prepare and submit reports in acceptable formats.
• Working Conditions and Physical Requirements:
• Ability to bend, crouch, or stoop.
• Ability to carry or lift loads up to 49 lbs.
• Ability to sit for 4 hours or more.
• Ability to use computers extensively for 4 hours or more.
• Ability to stand for 4 hours t

Benefits

Additional Information

Department CSL Housing and Residence Life Operations 5 About the Department The mission of Housing & Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission. Job Information Job Summary: The Desk Clerk II performs lead receptionist and clerical duties during the academic year. The front desk area is an intimate area overseeing building security and mail. The Desk Clerk II must be able to handle high and low levels of activity while providing excellent customer service to our internal and external partners.

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