Strategic Account Manager

About the role

We're hiring a Strategic Account Manager to own some of our most important customer relationships post-sale. This is not a typical AM role: you'll carry quota on GRR and NRR, run executive-level QBRs, and serve as the face of Hyperbound to a broad book of enterprise accounts. You'll help build the playbook for a new category while working directly with senior leaders at some of the world's best-known brands.

Responsibilities

• Own a book of business across enterprise accounts, driving adoption of Hyperbound's full platform (roleplays, real call scoring, certifications, and learning modules)
• Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
• Build and deliver executive-level QBRs that tie product usage to measurable business outcomes
• Partner with AEs during the first 9 months of strategic accounts (with full double comp), then take sole commercial ownership
• Identify churn risks early and proactively solve adoption challenges before they escalate
• Turn customer success stories into references and case studies that fuel future sales
• Collaborate with Solutions Engineers on integrations and onboarding to ensure a smooth customer experience

Requirements

• 3+ years in customer-facing roles with a track record of progressing from CSM to AM or a comparable hybrid
• Comfort being measured on revenue, not just satisfaction: you've consistently renewed and expanded your book
• Experience running QBRs that connect product usage to business outcomes for senior stakeholders
• A bias toward building: you want to shape the playbook, not just follow one
• Strong relationship skills and genuine enthusiasm for frequent travel and in-person customer engagement
• Tenure that shows impact: 2-3+ year stints in prior roles
• Bonus Points
• Prior startup, past founder, or high-growth company experience
• Experience selling or expanding into large global enterprises
• Familiarity with sales tech, enablement, or revenue intelligence tools
• Compensation & Benefits
• Salary : $220k-$240k OTE (60% base / 40% variable. Variable tied to GRR and NRR, with quarterly adoption bonuses as an additional kicker.) Final offer based on experience.
• Equity : Meaningful early-stage equity in a Series A company
• Health : Medical, dental, and vision coverage
• PTO : Unlimited
• Office : In-office in SF 5x/week with daily lunches.
• Other : Commuter and parking benefits
• Interview Process
• Initial screen with James , Recruiter (15 min)
• Behavioral screen w/ Mason , Chief of Staff (30 min)
• Take home exercise
• Take home review call w/ Atul , Co Founder, and Sam , Strategic AM (45 min)
• Onsite founder meeting (60 min)
• References and offer
• We move fast, from first conversation to offer in 1-2 weeks. We'll be transparent at every stage.
• Equal Opportunity

Benefits

Additional Information

Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process. As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com , Notion, and Vanta are just a few of the companies that trust us. We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers. The category is exploding, and we're pouring gas on the fire.

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