Senior Sales Operations & Compensation Manager

About the role

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team-production, accounting, cast, and crew-all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry's top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 350+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg's WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity - (Remote - USA / CANADA) We are looking for a Senior Sales Operations & Compensation Manager to serve as the embedded operational partner to our Sales organization. Reporting to the Head of Revenue Operations, you'll own the Salesforce data layer, forecasting cadences, compensation administration, and deal desk processes that power Wrapbook's go-to-market engine across SMB, Mid-Market, and Enterprise segments. This is a high-autonomy role where your work directly impacts revenue predictability - you'll be the person Sales leadership leans on to turn data into accountability, process into pipeline, and comp plans into performance.

Responsibilities

• Salesforce Data Ownership & Hygiene
• Own the Salesforce data layer for Sales: object model accuracy, field definitions, pipeline data integrity, and the hygiene processes that keep opportunity data trustworthy.
• Build and maintain SFDC reports for Sales - pipeline views, stage conversion, rep activity, attainment - serving as the primary Salesforce reporting resource for Sales leadership and frontline managers.
• Define and enforce data entry standards across the Sales org; build the accountability loops (process, tooling, or workflow) that sustain hygiene over time without manual correction.
• Partner with the GTM Systems Architect on SFDC configuration changes, flow updates, and object model evolution driven by Sales process needs.
• Serve as the Sales-side data partner to the GTM Insights & Analytics Manager, ensuring Salesforce objects and fields are correctly structured as upstream inputs to Snowflake and the BI layer.
• Forecasting & Pipeline Cadences
• Own the Sales forecast process operationally: run the weekly pipeline and forecast review cadence, partner with frontline managers to validate SFDC data (deals, close dates, eGPV, stage accuracy), and ensure action items are followed through.
• Prepare pipeline review materials - pulling from SFDC reports - that surface trends, risks, slippage, and coverage gaps by segment for Sales leadership discussion.
• Proactively flag forecast risks and data quality issues; escalate coverage shortfalls and drive cross-functional conversations when pipeline generation is off track.
• Partner with the GTM Insights & Analytics Manager on forecast accuracy improvement: they bring the BI modeling and historical analysis; you bring the SFDC data discipline and process accountability.
• Support GTM MBR and QBR cadences with consistent, SFDC-sourced reporting inputs and segment-level operational narrative.
• Sales Compensation Design & Administration
• Own end-to-end compensation administration for the Sales organization - plan documents, quota assignments, attainment tracking, payout calculations, approval processes and dispute resolution.
• Partner with the Head of Revenue Operations and Finance to support annual comp plan design, ensuring plans are aligned to GTM strategy, bookings goals, and crediting rules for both standard and non-standard deal structures.
• Maintain the compensation administration platform as the system of record, ensuring calculation accuracy, auditability, and clean data lineage from deal close to payout.
• Manage the full comp calendar - plan communication, quota letter distribution, mid-year adjustments, and commission statement delivery.
• Administer SPIFs and accelerators; track performance and report outcomes to Sales leadership and Finance.
• Build and maintain comp infrastructure that scales with headcount growth and plan complexity - modular, documented, and auditable.
• Sales Process & Deal Desk Operations
• Own the documentation and operationalization of Sales processes and methodology - ensuring consistent execution from prospecting through close.
• Partner with Sales leadership and Enablement to drive process adoption and accountability, with clear feedback loops on where breakdowns occur in t

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