Client Care Support (Part-Time)

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Client Care Support position works alongside our participants by delivering hands on social and recreational activities as well as assisting participants in their daily living; through encouragement in community-based programs, referral/connection to external resources, and supporting in developing life skills. In addition, the Client Care Support position provides case management and other required support to the program staff (including support to participants with safe food handling and implementing/ leading lessons/groups as required by the Program). Accountabilities: Participant Support: Contribute to the delivery of program services which meet the physical, social, spiritual, and emotional needs of the participants Interview, assess needs and make referrals on behalf of the participant(i.e. funding, treatment, everyday needs) as required/assigned Intake / discharge / service cessation process / as required / assigned Packing/disposal of participant belongings (per policy) Appropriately intervene in crisis situations, de-escalation of situations, respond to emergencies and participant concerns Delivery of Naloxone nasal/injection in the event of an opiate poisoning Delivery of first aid as certified and safety permitting Organize and participate in social and community activities with participants Ensure safe, efficient, and effective delivery of all social, life skills (laundry, hygiene), recreation and leisure activities, cooking skills and food handling practices (hands on) Encourage and support participants to make effective, positive choices/decisions and provide opportunities for participants to learn effective problem solving and decision making skills through self-determination In collaboration with the team, facilitate the development of socialization skills, increase comfort and confidence in social settings, demonstrate appropriate interactions, and promote positive relationships Support cleaning and organizing; decluttering of participant living spaces Case management as required and requested. Program Operations : May be required to drive a transport vehicle for up to 7 passengers as required by program Food preparation/cooking may be required Administering Urine Drug Screening Tests as required by Program Ensure adequate program supplies are on hand and maintain program equipment as needed Address situations where program rules are not being followed, document incidents and inform relevant support and management staff Participate in the training and orientation of new and existing staff as required Participate and provide feedback on the program development and implementation of policy/program items (and special events when required) Ensure the work site is maintained a clean, tidy and organized manner; prepare and send service requests as required Medication storage/admin/dispense as defined by program and record keeping for same Assist facilitator with classes for participants and support participants in cooking skills, leadership and team work as required by Program Support, respect and give appropriate feedback to other members of the interdisciplinary team; including reporting all concerns regarding the participant behaviors and other work related concerns as they relate to participant care Administration: Document activities in accordance with Salvation Army policies and legal requirements, including updating of Transitional Plan and documentation of incidents. Participate in staff meetings, case management meetings, in-service programming, and external meetings as directed Prepare and provide reports, surveys and statistical information as requested. Other duties as required and requested CRITICAL RELATIONSHIP MANAGEMENT Internal: Various ad hoc meetings as assigned. Participants of the Program MANAGERIAL RESPONSIBILITY : This position reports directly to the Program Manager This position has no direct reports FINANCIAL AND MATERIALS MANAGEMENT: Maintain confidential files and reports Maintain a pool of resources of other community services for easy accessibility WORKING CONDITIONS: Working environment is gener

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