Service Desk Analyst

Responsibilities

• First call communication, documentation and resolution for incidents and service desk requests, according to defined service level objectives and procedures
• Provide initial support for investigating and resolving hardware and software faults and escalate when required
• Identify reoccurring issues, provide support in determining root causes and address as appropriate
• Track and document progress of incidents and service desk requests ensuring progress is communicated in an appropriate and timely manner with internal stakeholders
• Be flexible in working hours to support the business needs and participate in the after-hours roster

Requirements

• Experience working in a similar IT role, within a professional environment with a minimum of 300 + users
• A proven track record working collaboratively in a team environment whilst providing a wide range of administration and support services
• Knowledge of Windows Server with exposure to desktop and business applications
• Familiarity with workstation environments & technologies such as: Microsoft Windows, Microsoft Office, Mobile technology support, Active Directory Current desktop, and notebook hardware
• A commitment to quality and first-class client service
• Demonstrated capacity to manage work priorities, problem solve, adhere to deadlines, achieve agreed targets, and maintain strict confidentiality
• High level oral and written communication skills
• IT qualification and/or relevant combination of qualifications and experience within the IT field
• Reach your remarkable
• Remarkable perks that put you first:
• Diverse and inclusive firm culture
• Fully funded gym membership
• Health insurance discounts
• Mental health support, financial and wellbeing coaching
• And many more!
• Need some help applying or participating in the recruitment process?
• Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact our Talent Acquisition team at gttalentscouts@au.gt.com
• As we provide fair consideration and evaluation to a high volume of applications, we endeavour to provide feedback on your application at the earliest opportunity.
• #LI-Hybrid

Benefits

Additional Information

- Opportunity for a part‑time work - Respectful & supportive teams - Fully funded gym membership | Health Insurance discounts Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms. Our culture is underpinned by a commitment to our clients, people and communities, and our promise to 'Reach for Remarkable' by providing proven expertise, principled execution, and personalised experience. In Australia, we're proud to support the careers of over 1,500 remarkable people. With six offices nationally and partner firms in more than 145 markets, wherever you want to go, we can take you there. About this role We are looking for a passionate IT professional with great interpersonal skills to provide first line support in our national team on a part-time basis, working Monday to Thursday. Based in Perth this role is responsible for providing operational support for delivery and support in the maintenance, development and acquisition of computer and telecommunication systems within Grant Thornton Australia. You will be working hands on as part of the local Perth Digital team while also supporting internal users nationally, across 6 sites.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at grantthorntonaus? Share your experience