Bilingual HR Support Representative (German and English)

Responsibilities

• Receive and log HR inquiries via phone and email.
• Resolve queries through efficient ticketing systems.
• Address employee inquiries on policies, benefits, and more.
• Maintain high-quality service levels and adhere to processes.
• Handle sensitive information with integrity and confidentiality.
• Take ownership of query resolution and individual metrics.
• Excellent proficiency of German (min B2H) and good proficiency of English (B2).
• Business-level communication skills, written and verbal, being responsive, kind and polite.
• Strong attention to detail and interpersonal skills.
• The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
• Ability to manage confidential data with strict adherence to privacy standards.
• Ability to adapt in a fast-paced, dynamic environment.
• Previous experience in administration, HR or customer service is an advantage.
• Stay safe and secure - we offer permanent contract, additional health and life insurance.
• Work-life balance - we work from the comfort of our home.
• Relax - we offer 21days annual paid leave, so you can completely switch off and refresh.
• Expand your knowledge - get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
• Grow your own way - be the first to know about any new job roles or business development and explore our various career opportunities.

Benefits

Additional Information

What are we looking for: Our client is a globally represented company, engaged in e-commerce , cloud computing , online advertising , digital streaming and artificial intelligence . As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.

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Company Intel

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