ISG Analyst 1, 2, or 3

About the role

At the forefront of medical discovery as it relates to understanding the causes of obesity, diabetes, cardiovascular disease, cancer and dementia, Pennington Biomedical Research Center is a campus of Louisiana State University and conducts basic, clinical and population research. The Center includes Basic Science, Clinical Research, and Population and Public Health, enabling both focused research and translational science. Research at Pennington Biomedical is supported broadly by multiple NIH Research Centers , and includes approximately 65 faculty and 20 postdoctoral fellows who comprise a network of 44 laboratories and 13 highly specialized core service facilities. Pennington Biomedical is located within state-of-the-art research facilities on a 222-acre campus in Baton Rouge, Louisiana. All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Job Posting Title: ISG Analyst 1, 2, or 3 Position Type: Professional / Unclassified Department: LSUPBRC Admin - Computing Services (David Eugene Alexander (00005088)) Work Location: LSU - Pennington Biomedical Pay Grade: Professional Job Description: Pennington Biomedical Research Center , a world-renowned academic research institute of Louisiana State University, is seeking a n ISG Analyst 1, 2, or 3 in Computing Services. This ISG Analyst 1, 2, or 3 will work with a small team of IT professionals to manage, configure, support and design enterprise infrastructure systems and services. The ideal candidate possesses strong technical and communication skills, can manage multiple priorities, and works effectively in a fast-paced, collaborative environment. Major Responsibilities Configure and maintain server operating systems (primarily MS Windows Server) and related applications and services. Configure, install, and maintain server and network hardware, included related power and cabling infrastructure. Monitor device and network service availability and performance., analyze logs, diagnose and resolve outages and impairments. Configure and manage virtualization environment and enterprise network storage. Administrative responsibility for enterprise tape backup environment. Perform backups, regularly test restore operations, rotate tapes, and maintain backup targets. Assist in backup-related hardware and software installation and upgrades. Assist with hardware and software procurement. Recommend, evaluate, and help to develop specifications and solutions. Function as tier 2 support escalation path for cases referred and managed by Help Desk. Required Qualifications - ISG Analyst 1 or 2 Bachelor's degree in Computer Science or related field.* IT Analyst 2 requires three (3) years of experience in an IT related position. Extensive experience in the Microsoft Windows ecosystem, including many of the following: Windows Server, Windows 7/10, Active Directory, Group Policy, DNS, DHCP, NPS, IIS, SCCM, WSUS, RDS, CIFS. Significant experience working with Server and Network hardware in a data center environment and related power/copper/fiber infrastructure management. Proficiency in system design, database management, and enterprise software. Effective communication skills for working with both technical and non-technical stakeholders. Familiarity with project management and agile methodologies. Required Qualifications - ISG Analyst 3 Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, Business Administration, or a related field.* Minimum of five (5) years of professional experience in information systems, business systems analysis, application support, healthcare systems, data analytics, or related technical support environments. Experience analyzing, implementing, troubleshooting, and supporting enterprise applications or information systems. Ability to gather business requirements, evaluate workflows, and recommend system improvements or technical solutions. Knowledge of system integration, database concepts, reporting tools, and software lifecycle management. Experience working with end users to provide training, technical support, issue resolution, and system optimization. Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and projects simultaneously. Excellent written and verbal communication skills with the ability to collaborate across departments and communicate technical information to non-technical users. Experience with project coordination, testing, documentation, and change management processes preferred.

Requirements

• Experience in one or more of the following: Commvault Simpana or other enterprise tape backup environment, network

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