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Client Service - Associate

External
BlackRock logoBlackrock · Edinburgh, UK
Full-timeHybrid1w ago
CSSFinancial Analysis
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Requirements

  • Possession of a Bachelor's degree in Finance, Business, or a related field, or relevant experience considered equivalent
  • Demonstrated background in client service, financial analysis, or a related position
  • Outstanding analytical skills with the ability to interpret data and make informed decisions
  • Strong communication and interpersonal skills to collaborate effectively with internal teams and clients
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Proficiency in digital tools and platforms used for client engagement and service delivery
  • A positive and optimistic attitude, with a dedication to delivering world-class client experiences

Benefits

Our hybrid work modelAbout BlackRockThis mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrockBlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.Health insuranceFlexible schedule

Additional Information

About this role BlackRock is a global investment management firm dedicated to helping people build better financial futures through investing and financial technology. Entering 2026, BlackRock manages approximately $14 trillion in assets under management , reflecting the trust clients place in our scale, expertise, and long‑term perspective. Our combination of investment insight and technology-powered by Aladdin-positions BlackRock to help clients navigate change and unlock opportunity in an evolving global economy. Client Services & Solutions (CSS) is a global, horizontal organization focused on delivering seamless, end‑to‑end client experiences by aligning service delivery, digital capabilities, and operational execution across the client lifecycle. Its purpose is to simplify client journeys and deliver consistent, scalable outcomes for both BlackRock and Aladdin clients. Client Service Officer Role: Build relationships, foster connectivity & manage expectations with clients Navigate BLK to develop solutions to service challenges, making the firm feel small to clients Drive the agenda on client experience ensuring transparency and execution in any client communication requirements Participate in regulatory, platform, and client related projects Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach

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