Technical Writer II

About the role

Job Description: Job Title: Technical Writer II Operating Company: ES - Heil Environmental Location: Fort Payne, AL (In-Office) Reports To: Senior Training Manager, Aftermarket Training and Technical Publications Department: Human Resources (HR) - Aftermarket Training POSITION SUMMARY: The Technical Writer will apply their knowledge of established principles, concepts, and industry standards in developing and editing material for technical publications and/or documents in print or electronic media for our company products and/or various processes. ESSENTIAL JOB FUNCTIONS INCLUDE: Technical writing of product Operation Manuals, Service Manuals and Service Bulletins: Research, observe, write and edit procedures and instructions for print or electronic media; perform research to ensure publications and manuals meet or exceed customer and company specifications for content and accuracy while complying with industry standards. Research, organize, record, edit and publish large quantities of information in various print and electronic formats using authoring, content management and multi-channel publishing software. Create and edit product safety and informational decal drawings and print vendor artwork. Observe the production, operation and servicing of products to create operation and service procedures. Develop an understanding of the company's products including the safe installation, operation, maintenance and repair of these products. Review manufacturer(s) and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment; read journals, reports, and other material to become familiar with product technologies and production methods. Review manual and decal content against industry standards to make sure all technical documentation is in compliance. Photograph and document products and product functions with emphasis on the safety, accuracy and clarity of all published procedures. Validate written procedures with the assistance of Risk Management, Quality and Technical Services team members. Travel occasionally to customer locations, meetings and to Marathon and Bayne production facilities. Accurately and proficiently proof manuals, decals, Service Bulletins and other documentation prior to publication. Communicate and work effectively with team members and other individuals and groups within and outside of the organization. Communicate and work effectively with print vendors to ensure manuals and decals are printed and delivered accurately and within production schedules. Mentor level I Technical Writers for business and talent development. Perform other duties as required. These duties may include assignments in job classifications other than the primary assignment. JOB SPECIFICATIONS: Associate degree in Technical Writing, Drafting and Design, or Manufacturing field is preferred or equivalent experience. 2 or more years related experience and/or training as a Technical Writer or in a manufacturing environment. Ability to communicate effectively using electronic media and in written and verbal forms. Able to work as a team member, highly organized, work well under stress, and handle multiple tasks. Great interpersonal skills are required: making telephone and direct personal contact with internal and external personnel and making formal presentations to small groups. Competent in the use of standard software applications such as Adobe Acrobat, Microsoft Word, Excel and PowerPoint. Experience with design software such as InDesign and Adobe Illustrator is required. Experience with Creo Parametric is a plus. Experience with product data management/business management software such as Windchill PDMLink and JD Edwards is a plus. KNOWLEDGE, SKILLS, AND ABILITIES: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem R

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