Home Advisor - Remote

Responsibilities

• Manage a high volume of inbound and outbound calls to produce qualified leads
• Engage with customers by phone, email, and text to answer inquiries and guide next steps
• Deliver a positive, professional customer experience balancing speed and quality
• Follow structured call flows and best practices to support pre-approval conversations
• Partner with our teams to support lead submissions and program execution
• Communicate with real estate agents to coordinate and support customer needs
• Meet performance metrics, including call volume, contact rate, and conversion
• Required
• 1+ years of experience in mortgage, lending, or financial services with a focus on sales, lead generation, and conversion in a high-volume call center environment
• NMLO licensing, or demonstrate the willingness to obtain certification within 6 months of hire.
• Shift Expectations
• Availability to work weekend shifts (Saturday: 9:00 AM EST - 8:00 PM EST and Sunday 9:00 AM EST - 7:00 PM EST)
• Flexibility to work shorter shifts during weekdays (Monday-Friday), including split and full shifts, 40 hours per week.
• Willingness to support a schedule in consideration of high-volume contact center operations , including peak coverage times
• Benefits/Perks:
• Great compensation package including uncapped commission
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/
• #LI-Remote

Benefits

Additional Information

About Own Up, a part of Experian Own Up, a part of Experian, is a mission-driven financial technology company dedicated to making homeownership more accessible and affordable. By combining proprietary technology with deep industry expertise, Own Up provides a transparent mortgage marketplace that helps consumers find the best rates and terms for their financial needs. Through its data-driven platform, Own Up connects borrowers with a curated network of vetted lenders, creating a streamlined, and stress-free mortgage shopping experience. Role Overview The Home Advisor handles high-volume customer interactions to produce qualified leads for lending partners. You will focus on delivering customer experiences while meeting performance goals across call volume, conversion, and quality.

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