German Speaker - Customer Service Specialist (f/m/div.)

Responsibilities

• In this role, you will be responsible for:
• Handling customer interactions and service requests
• Supporting commercial and sales-related activities
• Monitoring project progress and escalating issues when needed
• Coordinating and supporting technical interventions in buildings
• Liaising with internal teams and external stakeholders
• Technical Qualifications
• We are looking for candidates with:
• Previous experience in customer service, technical support, or telecom-related roles
• Basic understanding of telecommunications networks
• Familiarity with ticketing systems and CRM tools
• Experience with SAP is a strong advantage
• Ability to interpret technical documentation and installation guidelines
• Comfortable working with monitoring tools and reporting systems
• Good knowledge of Microsoft Office
• Profile
• Strong communication and problem-solving skills
• Customer-oriented mindset with a commercial approach
• Ability to manage multiple tasks in a dynamic environment
• Team player with a proactive attitude
• Languages
• German - Mandatory
• English - Mandatory
• Work #LikeABosch means:
• ⚖️ Flexible work conditions
• 🔀 Hybrid work system
• 🌐 Exchange with colleagues around the world
• 🧑⚕️ Health insurance and medical office on site
• 📚 Training opportunities
• 📈 Opportunities for career progression and continuous professional development
• 💲 Access to great discounts in partnerships and Bosch products
• 🏋️ Sports and health related activities
• 🚉 Great access to public transports
• 🅿️ Free parking lot
• 🍽️ Canteen
• Success stories don´t just happen. They are made...
• Make it happen! We are looking forward to your application!

Benefits

Additional Information

As part of an internal Bosch initiative, you will contribute to the transition from legacy communication technologies to modern 4G solutions across critical systems. In this role, you will support the upgrade and replacement of transmission units linked to hazard warning systems, ensuring a smooth, secure, and compliant transition for customers. You will join a dynamic and international team working at the forefront of this transformation, collaborating closely with internal stakeholders and external partners.

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