Sr. Director of Quality Operations

About the role

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us. Who is Harrow? Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company - where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow's values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world - providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need . We encourage you to learn more about Harrow and its unique culture to see if you're the right person to help contribute as we build a truly exceptional company, one we are all so proud of! Harrow's ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including: An expanding Retina Portfolio including IHEEZO ® , TRIESENCE ® , BYOOVIZ TM , and OPUVIZ TM A broad Dry Eye Disease product line , led by VEVYE ® and bolstered by well-known adjacent ocular surface disease products such as FLAREX ® and FRESHKOTE ® A peri-operative Surgical product line , led by TRIESENCE ® , and BYQLOVI TM A Rare and Specialty product line , which includes various high-need and utility products such as ILEVRO ® , NATACYN ® , and VERKAZIA ® A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01 Job Summary Under the leadership of the Head of Quality, the Sr. Director of Quality Operations will oversee and lead the day-to-day operations of the Quality Assurance and Quality Control teams. They will oversee the quality of the company's 503B outsourcing facility in Ledgewood, NJ, to deliver business results focused on ensuring quality and compliance. Key aspects of the job include managing the Quality Unit to ensure consistent GMP compliance, product quality, and inspection readiness across the site or organization. The successful candidate must demonstrate the ability to build and maintain teams, relationships, trust, and respect with employees, peers, and regulators. The successful candidate is a proactive leader passionate about resolving issues and improving processes to facilitate growth. The incumbent will lead and meet the company's goals in product quality, staff development, and leadership. Will interact with all State and Federal governmental agencies (FDA, DEA, State boards of pharmacy, etc.). This position will ensure the established quality procedures are followed for the compounding of sterile and non-sterile drugs under section 503B of the US Food, Drug & Cosmetic Act. It is critical to ensure a continuous and sustainable state of cGMP compliance. Responsibilities will include leadership over adherence to the site's quality systems. This includes standard operating procedures, documentation control, change control, deviation & complaint handling, CAPA, quality control processes (analytical chemistry and microbiological testing, stability, and retention program), and material controls (including raw material, component and finished good batch release process). Core Responsibilities Manage direct reports in Quality Assurance and Quality Control departments at Harrow's Imprimis NJOF site in Ledgewood, NJ. Lead and direct the activities involved in day-to-day quality operations to ensure compounding quality controls and procedures are following Standard Operating Procedures (SOPs), US current Good Manufacturing Practices (cGMPs), US Food and Drug Administration (FDA) standards, and specifications, including USP/NF monographs, Boards of Pharmacy for each State. Establish quality strategy, priorities, and resource allocation to support manufacturing, testing, and supply objectives Provide quality oversight of manufacturing, packaging, labeling, validation, and technology transfer activities Partner with Manufacturing, MS&T, Supply Chain, and Compliance on quality-related decisions Sustain a level of perpetual inspection readiness by maintaining and improving appropriate systems, processes, and procedures to meet regulatory requirements, guidelines, and industry standards Oversee the managers responsible for the activities of internal QC laboratories and external contract testing

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