IT Support Specialist

About the role

We are seeking an IT Systems Administrator to join our team. This role is ideal for someone who enjoys owning and managing the day-to-day IT operations of a growing organization while delivering exceptional support to end users. This role is focused on maintaining a reliable, secure, and efficient technology environment across the business. You will serve as the primary IT resource, supporting employees across multiple systems and platforms, managing Microsoft 365 and identity infrastructure, overseeing endpoint management, and ensuring seamless access to the tools employees need to succeed. The ideal candidate combines strong technical expertise with excellent communication skills and a proactive approach to problem-solving.

Responsibilities

• End-User Support
• Serve as the first point of contact for technical issues across the organization.
• Provide timely and effective remote support for hardware, software, and connectivity issues.
• Guide non-technical users through troubleshooting steps using remote support tools.
• Communicate technical issues and resolutions in clear, user-friendly language.
• Follow up proactively to ensure issues are fully resolved and users remain productive.
• Microsoft 365 & Identity Management
• Administer Microsoft 365, including user accounts, licensing, Exchange Online, and Teams.
• Manage identity and access through Azure AD / Entra ID.
• Configure and maintain Single Sign-On (SSO) integrations and conditional access policies.
• Manage MDM/MAM environments using Microsoft Intune.
• Monitor email deliverability and maintain SPF, DKIM, DMARC, and email security configurations.
• DNS & Domain Administration
• Manage DNS records, domain configurations, and registrar settings.
• Coordinate domain renewals and maintain continuity of domain-related services.
• Troubleshoot DNS-related issues affecting email, authentication, and application access.
• Endpoint & Device Management
• Support and troubleshoot Windows and macOS environments remotely.
• Manage device compliance, patching, security baselines, and endpoint policies.
• Administer remote access tools and local privilege management.
• Support mobile devices, including iOS and Android setup, access management, and troubleshooting.
• User Lifecycle Management
• Provision accounts, devices, and system access for new employees.
• Manage offboarding processes, including access revocation and asset recovery.
• Maintain accurate documentation of user access and device assignments.
• Platform & License Management
• Administer SaaS applications including cloud storage, productivity, security, and backup platforms.
• Configure and maintain SSO integrations across business systems.
• Manage AI productivity tools, user access, and integrations.
• Track software licenses, renewals, billing contacts, and usage.
• Evaluate technology stack utilization and recommend improvements.
• Manage vendor relationships and coordinate renewal processes.
• Security & Compliance
• Implement and maintain MFA, conditional access policies, and application governance.
• Partner with cybersecurity resources on DLP initiatives, security assessments, and compliance requirements.
• Maintain Business Continuity and Disaster Recovery documentation.
• Monitoring & Reporting
• Proactively monitor systems and identify issues before they impact users.
• Maintain software inventories and provide reporting on IT health and license utilization.
• Document configurations, processes, and troubleshooting procedures.
• Required Qualifications
• 3+ years of experience managing IT operations for a small or growing organization, preferably as the primary or sole IT resource.
• Strong experience supporting and managing both Windows and macOS environments.
• Solid expertise with Microsoft 365, Azure AD / Entra ID, Exchange Online, and Microsoft Intune.
• Experience implementing and supporting SSO integrations across SaaS platforms.
• Familiarity with endpoint security solutions, patch management, and device compliance.
• Proven experience managing software licensing, vendor relationships, and renewals.
• Excellent communication skills with the ability to support non-technical users effectively.
• Highly proactive, with the ability to identify and resolve issues before escalation.
• Comfortable working independently with minimal supervision.
• English proficiency at a B2 level or higher.

Requirements

• Experience supporting o

Benefits

Additional Information

About DevSavant DevSavant is an operating partner for startups and growth-stage companies, helping them turn ambition into execution. We support founders and leadership teams with product engineering and global staffing, from early prototypes and MVPs to scaling high-performing teams. Our vetted talent across LATAM and Asia embeds directly into client teams, operating as true extensions rather than external vendors. With over 8 years working in venture-backed ecosystems, DevSavant is trusted to accelerate delivery, scale teams efficiently, and support companies as they reach their next milestone.

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