Receptionist (M/F/NB) GERMAN

About the role

Join the lively team at Mama Shelter Zürich as our Receptionist! ☀️✨ You'll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let's make every moment unforgettable together! ☀️✨🏨 THE MISSION? They say first impressions are always the right ones-lucky for us, you're the first person our guests meet! ✨ That means they're in good hands with you. 🤝 You're in charge of welcoming them and ensuring their stay is smooth at any time of the day. 🌟 You can chat to them in GERMAN mandatory, English of course🗣️ and why stop there if you've mastered other languages. 🌍 With your warm and personalized hospitality 🫶 (just like Mama!), you take care of everything: preparing arrivals, 🛎️ handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, ☎️ answering calls, and responding to guest requests. To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager. 💸 You handle payments, keep track of your cash register, and make sure all accounts are in order. As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our shop 🛍️ (sale and merchandising of products!), our restaurant 🍽️, or our events🎉. With your best handwriting ✍️ and a touch of creativity 🎨, you write useful tips and local recommendations on the mirrors of each floor and elevator. At the end of the day, you're the guardian of the perfect guest experience -and we wouldn't have it any other way! 💫 Ready to brighten up the day at Mama Shelter Zürich? We can't wait to meet you! Let's create unforgettable moments together! ☀️ ✨ MADE FOR YOU? ONLY IF... Details matter to you-nothing gets past your sharp eye and killer anticipation skills! 👀🔍 You're attentive and friendly , overflowing with kindness (seriously, you don't even know what to do with all of it!). 💖 Versatile and even a bit of a salesperson 🛎️-you know how to adapt to any situation. You handle every situation like a pro -Master Yoda taught you everything you know... 🧘♂️🌟 Confidentiality is key : what happens at Mama, stays at Mama. 🤫🏨 You're welcoming and engaging -who needs a bell at the front desk when every guest gets your full attention from the moment they step in? 🚪✨ Team spirit? You've got it! Your colleagues know they can always count on you. 🤝💯 Now, let's test your priority management skills: A guest rushes to the reception, complaining their alarm didn't go off. At the same time, the phone rings-it's housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do? 😏🎭 YOUR LITTLE EXTRAS : For you, Shining isn't just a horror movie-it's above all a film about a hotel. 🏨🔪👀 OPERA CLOUD is your PMS of choice, and you master it like a pro. 💻🎯 Your style is unique and quirky , but don't worry-you're not scaring the kids! 😜👕✨ You dream of finally using that third language that's been sitting in your brain for way too long! 🌍🗣️ We're sure you know the beat 🎶 : 1st verse : We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus : After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position) Last verse : Mama won't leave you wondering; you will have an answer from us whatever the outcome.

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