Sales Support Specialist II (Cox Business)
External
Cox Automotive · Atlanta, GAFull-timeHybridToday
Negotiation
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About the role
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Benefits
Job DescriptionThe Sales Support Specialist provides service and support and grows selling agent generated accounts as a member of the Indirect sales team. Develops ongoing relationships with agents, coordinates sales activities, and ensures projects are submitted correctly.The position is spent supporting Agent Channel Managers and assisting agents. The role is part of a goal-driven sales organization with pressure to grow revenue quickly. Incumbents will manage their own schedules. May have to spend 6-7 hours a day entering information into order generation system.Primary Responsibilities and Essential FunctionsWorks with Agents and Agent Channel Managers to develop proposals for sales opportunities generated by agents that are appropriate solutions for meeting customer needs.Checks the serviceability of agent generated opportunities, qualifies opportunities, assigns opportunities to local Agent Channel Managers when appropriate, and consistently promotes upsell of revenue.Negotiates renewal of expired contracts with assigned agent accounts. Verifies that service pricing reflects pricing structures set at the corporate level.Collaborates with Sales Support to ensure quality hand-off of projects and proper implementation of agent sales.Works with Agent Channel Managers to develop and review sales plans and renewal plans. Handles the details of implementation and service delivery for assigned agent accounts.Uses a spreadsheet-based tool to assess the ROI for prospects who are not currently on the Cox network and forwards the result for approval.Ensures that requests for major service changes (moves, adds, changes) are carried out and that trouble tickets are resolved expeditiously, as necessary. Responds to agent inquiries.Keeps agent database up to date by recording all activities, transactions, and communications with agents.Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.Participates in internal meetings to create product packages, sales processes, communicate and coordinate sales, report on sales activities, implement new products, solve problems, and keep up to date with information about Cox.Creates and participates in opportunities to serve as a public representative and image builder of Cox in the community to network and develop and maintain Cox's presence; (e.g., promotes and/or attends non-profit events).MinimumHigh School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related fieldExperience using Windows-based PCs, MS OfficePreferred2 years telephony and data transport experience preferred for Carrier/Wholesale role1-year experience in telecommunications (telephony, data, and video) sales or account development for the roleValid driver's license, good driving record, reliable transportationRemote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Communications, Inc. Job Family Group Sales Operations Group Job Profile Sales Support Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day
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