Operations Expert-U

Responsibilities

• Will be responsible for processing all voluntary reorganization events that come through DTCC.
• Will be expected to work with advisors, clients, internal and external business partners to answer all questions in the voluntary reorg space and process some events.
• Will be responsible for monitoring and responding to all inquiries that come into the reorg email box.
• Will be responsible for monitoring and working items on various break sheets and control sheets.
• Will cross train with other teammates as needed to help with high volumes.
• Process transactions, including both routine and sophisticated, involving high-priority accounts in a timely, efficient, and accurate manner. Complete day-to-day operations processing tasks, processing transactions,
• Identify process improvements and implement solutions as appropriate.
• Participate in various team or department project requests, as assigned.
• Required Qualifications
• High School Diploma or GED
• Experience: 3-5 years of relevant experience.
• *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• 3+ years of operations, processing, or customer service experience.
• Proven ability to research and resolve issues, with demonstrated analytical and problem solving skills.
• Strong attention to detail, with the ability to work under tight time frames and deadlines, while achieving a high degree of accuracy.
• Effective written and verbal communication skills with ability to understand and communicate complex issues.

Requirements

• Product-specific or financial services industry experience.
• Finra Series 7
• Base Pay Salary
• 50,000-65,000
• Full-Time/Part-Time
• Full time
• Exempt/Non-Exempt
• Non-Exempt
• Job Family Group
• Business Support & Operations
• Line of Business
• CLEAR Clearing
• We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Additional Information

About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description As a subject matter expert, independently process, reconcile and/or balance for the assigned product according to department policy and procedures. Research and respond to more complex issues escalated from operations teams, and take a lead role in communicating resolution status updates to appropriate parties. Identify process improvements and implement solutions as appropriate. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

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