IT Infrastructure Engineer & Sr. IT Infrastructure Engineer

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Salary Range $114,025.60 - $148,075.20 Job Description The Superior Court of California, County of Alameda is accepting applications for the positions of IT Infrastructure Engineer & Sr. IT Infrastructure Engineer. The multiple job vacancies are assigned to the Infrastructure Services Team within the Office of Information Technology Division, at the East County Hall of Justice, located in Dublin, California. IT Infrastructure Engineer: $114,025.60 - $148,075.20 Sr. Infrastructure Engineer: $125,881.60 - $163,592.00 Infrastructure Services The Court's Infrastructure Services Team is responsible for building, designing, securing, implementing, managing, and supporting the Information Technology Infrastructure for the Superior Court of California, County of Alameda. Infrastructure Services include both physical and virtual technologies in key areas including: Server Operating Systems and Directory Services, Network Infrastructure, Virtualization Platforms, Cloud Computing, Email Services, Telephony and Unified Communications, Database Management Systems, Data Protection and Disaster Recovery, and Infrastructure Security. Under general direction, the IT Infrastructure Engineer supports the design, operation, and improvement of the organization's physical and virtual core infrastructure by working across servers, networks, email systems, telephony and cloud platforms; performing varied technical tasks related to configuration, troubleshooting, maintenance, and monitoring. Under direction, the Sr. IT Infrastructure Engineer supports the design, operation, and improvement of the organization's physical and virtual core infrastructure by working across servers, networks, databases, email systems, telephony and cloud platforms; performing the most complex and varied technical tasks related to configuration, troubleshooting, maintenance, and monitoring. DISTINGUISHING FEATURES This IT Infrastructure Engineer is the first working level of the class responsible for performing routine technical assignments, projects, and analyses in support of organizational infrastructure. As experience is gained, incumbents develop comprehensive knowledge of concepts, practices, procedures, and policies of assigned function and assignments. The IT infrastructure engineer will contribute to assigned projects, implement solutions based on documented standards, and provide technical assistance to other IT staff and organizational users. The IT Infrastructure Engineer is distinguished from the Senior IT Infrastructure Engineer role by the expectation to apply technical expertise within assigned infrastructure systems and follow established standards and procedures. They collaborate with senior staff and other IT Infrastructure Engineers on technical implementations, contribute to the analysis and implementation of infrastructure projects, and provide IT security support. Complex or unprecedented issues are escalated to senior staff as needed. Whereas, the Sr. IT Infrastructure Engineer designs, architects, analyzes, and serves as the technical lead and expert on various infrastructure projects, provides advanced IT security support and provides direction and guidance to the IT Infrastructure Engineer. This Sr. IT Infrastructure Engineer is the advanced journey-level class responsible for performing complex technical assignments, projects, and analyses in support of organizational infrastructure. Responsibilities require discretion and independent judgment, along with expert level knowledge of the concepts, practices, procedures, and policies of assigned functions. The Senior IT Infrastructure Engineer will serve as a technical leader and subject matter expert in specific area(s) of infrastructure, with the capacity to influence technical direction across both on-premises and cloud environments. This classification is distinguished from the IT Infrastructure Engineer role by the breadth of technical expertise required, the expectation to provide advanced IT security support and ensure security best practices across infrastructure systems. Additionally, it provides direction and guidance to IT Infrastructure Engineers, and designs, architects, analyzes, and serves as technical lead for various infrastructure projects. Whereas the IT Infrastructure Engineer applies technical expertise within assigned infrastructure systems and follows established standards and procedures and assists with the analysis and implementations of infrastructure projects. Example of Duties NOTE: The following are duties performed by employees in this classification; however, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all listed duties. IT Infrastructure Engineer duties may include but is not limited to the following: 1. Manages and maintains server environments, including directory services, name resolution, network services, and policy management. 2. Provides network

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