Technical Delivery Manager

Responsibilities

• Client Delivery
• Own and drive the delivery and operational excellence of modern data platforms (including streaming, data lakes, and analytics) for multiple customer accounts.
• Translate business and technical requirements into actionable Epics, Stories, and Tasks that mature and improve customer data platforms while aligning to phData methodologies and best practices.
• Ensure engagements are delivered on time, within scope, and on budget, with clear measures of success and value for customers.
• Lead and motivate client technical teams, providing hands-on technical leadership for design, implementation, and ongoing operational support of cloud data platforms.
• Provide leadership during major incidents, ensuring effective coordination, communication, escalation, and follow-through to resolution, root cause analysis, and remediation.
• Collaboration & Leadership
• Collaborate with cross-functional partners including architects, engineers, and site reliability/operations teams in the US and India to deliver successful client engagements and seamless handoffs across time zones.
• Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and outcomes, hosting leadership discussions, and identifying opportunities to expand the value of our services.
• Ensure teams are trained and prepared to deliver by driving accurate process documentation, clear internal and external communication, and continuous readiness for production operations.
• Maintain proper staffing levels across accounts, balancing delivery between US and India team members to support continuous delivery and high customer satisfaction.
• Practice & Firm Contribution
• Deliver feedback and drive improvements to our overall Managed Services offerings through process optimization, knowledge sharing, and creation of accelerators and reusable assets.
• Champion phData's core values and foster a culture of accountability, ownership, and continuous improvement within delivery teams.
• Contribute to the evolution of best practices for incident management, change management, and modern data platform operations across multiple customers.
• Additional Responsibilities
• Act as a trusted advisor to senior client stakeholders (Director and VP level), shaping roadmaps for cloud data platforms and influencing strategic decisions around data and analytics operations.
• Mentor and coach architects, engineers, and operations team members, helping them grow technical depth and delivery capabilities across large and complex environments.
• Help define and refine Managed Services standards, playbooks, and frameworks to support scalable growth across a broad customer base.
• About You
• Required Qualifications

Requirements

• 5+ years of experience in technical management, IT archi

Benefits

Additional Information

Join phData , a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Azure, GCP, Fivetran, Pinecone, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises. We're growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results. Why phData? Snowflake Implementation Partner of the Year - 7 consecutive years , and 2026 Snowflake AI Partner of the Year AWS Premier Tier Services Partner - the highest tier of recognition in the AWS Partner Network 2025 Fivetran Partner of the Year (4th consecutive year) 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status 2026 KNIME Customer Excellence Partner of the Year Preferred Partner in the Anthropic Claude Partner Network #1 Partner in Snowflake Advanced Certifications 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more) Recognized as an award-winning workplace in the US , India and LATAM Role Overview We are looking for a Technical Delivery Manager to join our Elastic Platform Operations (EPO)/Managed Services team. In this role, you will lead and scale the design, implementation, and ongoing operations of modern data platforms for multiple enterprise customers, ensuring reliable delivery and continuous improvement of their cloud data environments. You will collaborate closely with client sponsors, technical stakeholders, and globally distributed delivery teams to drive high-quality outcomes on time and within budget. You will also play a key role in major incident response, process improvement, and the development of delivery best practices across our Managed Services portfolio.

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