Agency Service Rep III

About the role

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a to

Benefits

Additional Information

Anticipated End Date: 2026-08-10 Position Title: Agency Service Rep III Job Description: Agency Service Representative III (Onsite) - Bilingual Spanish Shift: Monday-Friday; 8am to 5pm CT. Occasional evenings and weekends may be required, especially during peak periods (e.g., Annual/Open Enrollment). Location: 10800 Bellaire Blvd, Suite C, Houston, TX Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. The Agency Service Representative III will provide advanced, high touch service and operational support for Medicare and Dual Eligible (Medicare & Medicaid) members and prospective members, with focus on serving the Spanish speaking community in Houston. The role requires strong product/program knowledge, excellent service judgement, and the ability to meet quality and productivity expectations. How you will make an impact: Assist members and prospective members in person (storefront), by phone, and in writing, providing accurate guidance and service support. Respond to inquiries involving Medicare and Dual plan information, benefits, policies/procedures, and general program questions; escalate complex issues appropriately. Perform basic enrollment and billing maintenance transactions and ensure accurate documentation and follow-through. Support special projects and operational needs; create and provide reports as needed to support customer/client requirements. Coordinate mailings and fulfillment requests. Support manager requests including preparation for meetings and community activities may assist with roadshows/outreach events. Meet established performance expectations for productivity, timeliness, quality, and customer experience. Minimum Requirements: Requires a high school diploma or a GED equivalent and a minimum of 5 years of related customer service experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: Bilingual English/Spanish required. Experience working in a customer-facing and/or high-volume service environment (in-person and/or phone). Previous health insurance experience supporting the senior and disabled population. Knowledge/understanding of Medicare and Medicaid, including Dual Eligible populations. Advanced benefits, claims, enrollment, billing, or membership knowledge. Experience supporting sales, brokers/agents, and/or community outreach efforts. Proficiency with Microsoft Office (Outlook, Excel, Word) and CRM/tools (Salesforce preferred). Active Texas Health & Life Insurance license highly preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: SLS > Sales Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

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