Front Office - Primary Care

About the role

We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations. In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor. This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment.

Responsibilities

• Greet patients and manage front desk operations with professionalism and warmth
• Handle patient check-in and check-out, ensuring accurate demographic and insurance information
• Verify insurance eligibility and support basic billing-related processes
• Schedule appointments and manage provider calendars efficiently
• Answer phones, respond to patient inquiries, and route messages appropriately
• Maintain accurate documentation within the electronic health record (Athena preferred)
• Communicate effectively with clinical staff to support smooth patient flow
• Manage administrative tasks including scanning, filing, and record maintenance
• Use practice systems and technology efficiently to support daily operations
• Contribute positively to a collaborative, respectful, and patient-focused office environment

Requirements

• Previous front desk or medical office experience required
• Experience with insurance verification and basic billing processes
• EHR experience required
• Highly comfortable using computers and office technology
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Professional, dependable, and able to manage multiple tasks at once
• Team-oriented mindset with a strong focus on patient experience

Benefits

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Company Intel

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