Product Manager, Revenue Engineering

Responsibilities

• The full revenue chain - order entry, Cirrus, HQ's revenue and billing surfaces, the Cirrus → NetSuite handoff.
• Customer-facing self-serve - for both new-logo acquisition and existing-customer expansion. This is new ground for Relay; you'll define what it looks like.
• Revenue Intelligence - the revenue data product. You'll partner with our analytics team to encode Finance- and department-authored metric definitions into tools served through Claude and other interfaces. You PM it; the analytics team builds it.
• The agent and automation layer that accelerates the revenue flywheel by abstracting and automating routine revenue workflows for Sales, CS, and Finance.
• Merchandising and pricing operationalization - how Revenue Strategy's decisions become live offers in the system, in HQ, and in the self-serve experience.
• You'll report directly to the SVP of Product & Strategy. You will work directly with the engineering teams working across our internal order-to-cash and revenue analytics systems as well as customer facing agents driving sales and upsell.
• Our product philosophy
• At Relay, Product Management is rarely about having all the answers; it's about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:
• Provide context, not just tasks. You'll deliver well-framed problems to Engineering, with clear rationale for why each one matters now - not a queue of stakeholder requests.
• Own the stakeholder friction. When Sales, CS, or Finance escalates, you absorb and resolve. Engineering sees synthesized problems, not raw complaints.
• Be a calming, decisive presence. You'll act as a buffer against competing demands and keep chaos out of the engineering room.
• Contribute to global optimization. You'll synthesize business objectives and technical constraints and surface tradeoffs to product leadership, so we can prioritize across all engineering work streams.
• Lead with quantitative rigor. You use data, not anecdotes, to measure friction, define success, and prioritize investments that demonstrably accelerate the revenue flywheel.

Requirements

• This role is

Additional Information

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk. Why Join Relay? A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact. High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation. Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth. World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones. The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day. Now, here's what we're building, and where you come in. The mission We're standing up a new product area called Revenue Engineering . Its job is to accelerate Relay's revenue flywheel by owning the systems and surfaces that turn revenue strategy into something customers can actually transact on. That means two things: Drive Product-Led Revenue Expansion. The next chapter of Relay's growth requires shifting beyond traditional sales-led motions to enable customers to transact directly within the product. You will own the strategy and execution of all Product-Led Growth initiatives, encompassing self-serve acquisition for new customers and automated, in-product revenue expansion for existing ones, eliminating manual intervention. Give the business shared revenue truth. Today, Sales, CS, Finance, and Revenue Strategy each keep their own view of the numbers, and meetings get spent reconciling whose definition is right. You'll stand up Revenue Intelligence - a revenue data product that encodes Finance's authoritative definitions, plus department-specific ones where they exist, and serves them to the business through Claude and other interfaces. One source of revenue truth, queryable by anyone who needs it, and designed to empower key GTM teams with the context required for high-stakes decision-making. The goal isn't automation for its own sake. The goal is making the flywheel spin faster - more new ARR, more expansion ARR, less revenue leaked to friction. Automation and self-serve are how you get there.

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