Student Conduct Manager (w/ Faculty Appointment)

About the role

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU The Student Conduct Manager (SCM) works collaboratively with the faculty, staff, and students to address academic and non-academic conduct reports. The SCM oversees day-to-day operations related to student conduct and ensures that departmental goals are met. Additionally, the SCM assists the AVP of Student Success (or designee) with setting and achieving the departmental mission. This position also requires teaching a minimum of nine credit hours per academic year. Basic Responsibilities Case Management Training & Prevention for Students Departmental Operations Management Teaching Essential Duties Case Management Manage all incoming Incident Reports for all academic and non-academic conduct violations Investigate cases of alleged violations of the Student Code of Conduct and Academic Integrity Violations Interview relevant parties, gather relevant information, and prepare investigative packets to be used in case management Conduct hearings and resolve cases as outlined by policy Communicate frequently with academic leadership and Title IX officials Provide insight to students on policy and procedures related to pre-admission and re-enrollment Administer interim suspensions when necessary May participate in threat assessment and risk reduction in crisis-level cases Provide Appeal Officers with assistance in processing appeals s Monitors student completion of sanctions Communicates effectively with potential and/or current students via telephone, email, video calls, and/or in person. Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences. Addresses potential and/or current student concerns and seeks appropriate resolution to problems. Assists the student by performing appropriate follow-up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area. KPIs: Case Closure Timeline, Documentation Quality & Accuracy, and 360 Feedback Student Training & Prevention Collaborate with Student Success Advising, Office of Academic Affairs, Writing Center, Student Engagement, Wellness, and Advising to create and provide training and education to new and continuing students. Work closely with Student Success Advising, Office of Academic Affairs, Writing Center, Student Engagement, Wellness, and Advising to establish risk management and safety plans Work closely with Student Success Advising, the Office of Academic Affairs, the Writing Center, Student Engagement, Wellness, and Advising to establish programming and training that addresses trends in violations as a preventive measure. Work closely with Instructional Design (ID) and academic program directors to recommend curriculum updates and include learning materials as a preventive measure. KPIs: Quality & Frequency of Training events, Event Feedback, Event Participation Metrics, and 360 Feedback Departmental Operations Management Collaborate regularly with academic leaders (Deans, Assistant Deans, and the Provost's office) to provide reporting and ensure alignment on SOPs Train faculty and staff on university Conduct and AIV policies and procedures Counsels employees regarding policies and procedures, and addresses student issues Train staff and faculty to serve as co-investigators, hearing officers, hearing committee, or appeal officers. Research best practices and develop benchmarks based on leading institutions Access policies and procedures for areas of opportunity Review and update the Code of Conduct section of the Online Student Handbook annually Work collaboratively with other university departments to advance the department's mission May supervise staff members, including hiring, development, and performance management Attend/ lead assigned university meetings, working groups, and committees as a representative of the student success department Enhance professional development through personal studies and participation in professional organizations and training Collect, assess, and report on student conduct and AIV data on a quarterly basis Respond to student emergencies and escalated student issues Investigate and report on student data as requested Collaborates with students and other departments to remove barriers to student persistence and success Monitor personal Key Performance Indicators with a focus on continuous improvement KPIs: 360 evaluations, Quality of Data Presentations, and Project Completion Teaching Teaching a minimum of teaching a minimum of nine credits per academic year. If no other option is available, teaching will be conducted in UNIO 101, UNIO 102, or CORE 115. KPIs: Student & Course fe

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