FM Category Lead (Soft FM)

About the role

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are. Take the next step in your career together with us. The journey starts here. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Responsibilities

• Your responsibilities include, but not limited to:
• Provide end-to-end category leadership within Soft FM, including service delivery, performance management and supplier governance
• Develop and maintain global Soft FM strategies, standards and operating models aligned with our brand, sustainability and cost targets
• Ensure Soft FM services meet operational, compliance and brand requirements across markets
• Lead the development and follow-up of KPIs, performance reviews and continuous improvement initiatives
• Drive consistency through standardised processes, SLAs, contracts and governance models in close collaboration with Procurement
• Act as a global subject-matter expert within Soft FM, supporting markets with guidance, best practice and capability building
• WHO YOU'LL WORK WITH
• In this role, you'll partner closely with FM and Facility Managers in markets, Procurement Strategists, Store Development, Controlling, Sustainability and other global functions. You will also collaborate closely with suppliers and service partners to ensure strong delivery and compliance.

Requirements

• We are looking for people with...
• At least 5-10 years' experience in Facilities Management, Category Management or Supplier Management within Soft FM
• Bachelor's degree within Facilities Management, Business Administration or similar.
• Experience working with service-based FM delivery
• Strong understanding of FM systems, performance steering and service-based KPIs
• Experience implementing FM strategies and managing vendor performance across multiple sites or markets
• And people who are...
• Analytical and structured, with the ability to balance strategic and operational perspectives
• Excellent communicators who can influence and align stakeholders across markets and functions
• Proactive and solution-oriented, comfortable leading initiatives from idea to implementation
• Collaborative and supportive, with a strong focus on knowledge sharing and capability building
• ADDITIONAL INFORMATION

Benefits

Additional Information

Are you interested in shaping how Soft FM services are delivered and developed at a global scale? We're looking for a FM Category Lead within Soft FM to join our Global Facilities Management team. If you're motivated by having a direct impact on store experience, service quality, compliance and cost efficiency across our global store portfolio, this could be the role for you.

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