Channel Account Manager, New England

Responsibilities

• Drive partner-sourced revenue by developing and executing strategic engagement plans with key TSDs and their advisor networks
• Own and grow relationships with high-impact TSD partners, focusing on those with the greatest revenue and strategic potential
• Identify, recruit, and onboard new platform and TSD partners, defining clear business cases and growth strategies
• Structure, negotiate, and execute partnership agreements that deliver mutual value and scalable growth
• Translate Talkdesk's vision, product roadmap, and GTM strategy into compelling narratives for partners and their advisors
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to:
• Identify high-value opportunities
• Build partner enablement programs
• Develop scalable co-selling motions
• Create and deliver impactful presentations, demos, and enablement content to drive partner activation and retention
• Advocate for partners internally, ensuring alignment and successful execution of joint initiatives
• Represent Talkdesk externally at industry events, conferences, and partner forums

Requirements

• 4+ years of experience in channel or partner sales, preferably within SaaS or cloud ecosystems
• Must live in the territory (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine) - relocation is not available.
• Direct experience working with Technology Service Distributors (TSDs) and advisor models
• Proven track record of building joint business plans, negotiating agreements, and driving partner-sourced pipeline and revenue
• Strong executive communication and presentation skills
• Highly organized, proactive self-starter with a strong sense of ownership
• Strategic thinker with a creative, problem-solving mindset
• Comfortable operating in a fast-paced, high-growth environment
• BA/BS required; MBA preferred
• Willingness to travel as needed
• Pay Range (OTE Pay) : $200-225k OTE
• Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
• Method of Application : Apply online.
• Application Window : The application window is expected to close at least 5 days from the posting date. The application was posted on 04/09/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
• All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com .
• Work Environment and Physical Requirements:
• Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
• The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission

Benefits

Additional Information

As a Regional Channel Manager, you will drive pipeline growth and revenue through strategic partnerships with Technology Service Distributors (TSDs) across the Northeast region. You'll play a critical role in expanding Talkdesk's partner ecosystem by building strong relationships, executing joint go-to-market strategies, and accelerating partner-led opportunities.

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