Manager Field Training - Instructional Design

Responsibilities

• Confirm the Need
• Collaborate with leaders and subject matter experts to identify field development needs through assessments, performance data, interviews, and other inputs that clarify where learning can improve readiness and performance.
• Use diagnostic information and performance insights to tailor learning experiences that meet learners where they are and support progression across key stages of development.
• Design for Learn in the Flow of Work
• Integrate guided learning tools and digital performance support into workflows to enable real-time skill development and improve confidence in the moment of need.
• Partner with technology teams and business stakeholders to ensure learning resources are embedded within daily systems and are easy for field users to access and apply.
• On-Demand Learning
• Curate, design, develop and manage a library of on-demand learning assets, including videos, eLearning modules, job aids, and reference guides, to support self-directed development and reinforcement.
• Design and develop knowledge checks, reinforcement moments, and recommended next actions that help learners apply what they have learned and build confidence over time.
• Turn Knowledge into Growth
• Lead the design of structured learning programs and directed learning experiences that strengthen capability, reinforce expected behaviors, and support measurable business growth.
• Partner with business teams and subject matter experts to design learning journeys that may include weekly assignments, coaching touchpoints, expert access, and proficiency checks to support application and measurable progress.
• Events & Engagement
• Plan and design interactive training breakouts and learning experiences for live, synchronous Instructor Led Training and synchronous, interactive training-based webinars for conferences, workshops, and other events that support skill-building and action-taking.
• Design and develop pre-event, in-event, and post-event learning engagements that reinforce key messages, build skill, and increase follow-through after the experience.
• Required Qualifications
• Design and develop pre-event, in-event, and post-event learning engagements that reinforce key messages, build skill, and increase follow-through after the experience.
• 5+ years of experience in training, learning and development, instructional design, or a related field.
• Proven ability to design and deliver adult learning experiences aligned to business outcomes and learner needs.
• Excellent communication, project management, and stakeholder engagement skills, with the ability to work effectively across business and technical teams.
• Experience with digital learning platforms and authoring tools used to create, deliver, and support learning experiences, including Articulate 36

Additional Information

About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description We are seeking a Manager Field Training - Instructional Design who can identify development needs through assessments, performance data, and stakeholder input, then translate those insights into practical, scalable learning solutions that strengthen field readiness and improve performance. The ideal candidate brings strong experience in instructional design, stakeholder partnership, and digital learning strategy to create learning experiences that are relevant, easy to apply, and aligned to measurable business goals. This role integrates guided learning and performance support into daily workflows to enable real-time skill development, while also curating and developing on-demand resources that build advisor and operations partner confidence and capability. The role is accountable for creating learning that is practical, scalable, and tied to the behaviors that matter most for growth, productivity, and a consistent client and field experience. The Manager Field Training - Instructional Design also designs structured learning programs and event-based training experiences that drive measurable business growth, partnering closely with business and technology teams to ensure learning is accessible, relevant, and actionable. This role helps keep content and learning experiences accurate, current, and consistent through strong development practices, reuse of effective assets, and clear alignment across teams.

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