Reliability Engineer
External
Dyson · USPrepare for this interview
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Requirements
- Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics.
- Basic statistical skills.
- Proficiency in Microsoft Excel required.
- Willing and able to travel internally in the Americas region and internationally.
- Valid Passport
- Competencies
- Good communication skills, both written and oral and on both a technical and non-technical level.
- Strong attention to detail and accuracy.
- Analytical ability, both in engineering terms and more general problem solving.
- Adaptable and flexible.
- Creative and methodical problem solver
- Compensation: $81,600 - $102,000 annually + bonus opportunity
Benefits
Additional Information
Purpose of Position Act as Dyson's 'early warning system'-spot reliability and quality trends in the field, update relevant business areas, and drive quick, effective closure of new issues to minimize disruption. Main Accountabilities & Supporting Activities Identify and Resolve New Product Failures Analyze weekly part usage, repair, and retail returns data for the Americas (focus: USA, support: Canada, Mexico, and other South/Central American countries as needed). Investigate customer comments on failed parts; produce Pareto analyses to highlight key failure modes and communicate issues for resolution. Collaborate with Market Insights Analyst on online review sentiment analysis; share insights to inform product development. Proactively seek opportunities to improve product reliability and quality, prioritizing USA but supporting other regions. Arrange collection and analysis of failed samples; conduct engineering Pareto analyses and escalate findings for resolution. Review call center/service center data (1st/3rd party) across the Americas, pinpoint reliability improvements for existing products, and prioritize development efforts. Maintain contact with centers to track emerging issues. Provide regular feedback to call center and repair center teams on recording critical customer fault data. Work within the global team to develop/drive design improvements, ensuring timely, effective communication with engineering and quality teams in SE Asia and the UK. Contribute technically to product improvement efforts; ensure solutions are high-quality, proven, and clearly documented. Support New Product Development and Launch Audit new models pre-launch; share feedback with business areas. Assist Market Insights Analyst in product trials; investigate and support design improvement for issues arising in your territory. Monitor product launches for trends; identify and communicate failures early for swift resolution. Annual Reliability Targets Identify opportunities to improve reliability/quality in your territory to meet Dyson's goals. Deliver daily/weeky issue reports; 'own' issue close-out with business stakeholders. Investigate product safety issues as directed. General Territory Engineering Support Act as the engineering contact point across the Americas, providing expertise on product, technology, and general engineering principles. Support PR and James Dyson Foundation initiatives with engineering expertise. Serve as territory expert for global RDD, supplying region-specific knowledge. Additional Duties Take on new activities relevant to the role's purpose as needed. Drive operational improvements and create supporting documentation. Think creatively to spot opportunities for improvement. Proactively identify and solve problems. Individual Qualifications Experience and Education Bachelor's degree in Mechanical Engineering, Product Design, or an engineering-based design subject.
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