IT Analyst - Network Services

Responsibilities

• Network Infrastructure Management: Install, configure, monitor, and troubleshoot enterprise Switches , Routers , and associated hardware to maintain optimal performance and uptime.
• Monitor network health and support enterprise network (LAN&WAN), Wireless, SDWAN network infrastructure using network monitoring tools.Respond to network alerts and perform initial troubleshooting and incident triage.
• Manage and resolve network incidents and service requests within agreed SLA targets.
• WiFi Services: Design, deploy, optimize, and support enterprise WiFi networks, including access points, wireless controllers, and coverage troubleshooting.
• Circuit Management: Handle provisioning, monitoring, troubleshooting, and coordination with telecom carriers for WAN Circuits (MPLS, Internet, SD-WAN, Point-to-Point, etc.).
• F5 Load Balancing: Administer F5 BIG-IP devices for load balancing, traffic management, SSL offloading, and basic iRule/scripting support.
• Cabling & Physical Layer: Manage structured Cabling (Copper - Cat6/Cat6A and Fiber), patch panels, and physical network infrastructure projects.
• Network Data Analysis: Perform network performance monitoring, traffic analysis, capacity planning, and reporting using tools like SolarWinds, PRTG, Wireshark, or equivalent.
• Incident & Change Management: Respond to network incidents, conduct root-cause analysis, implement fixes, and support change management processes.
• Documentation & Compliance: Maintain up-to-date network diagrams, asset records, runbooks, and ensure adherence to Mattel's security policies and global standards.
• Project Support: Collaborate with global IT teams on network-related projects, cloud connectivity, and digital transformation initiatives.
• On-Call Support: Participate in 24x5 weekend on-call rotation for Level-2/3 network support (Saturday & Sunday coverage as per roster).
• Experience: 3-5 years of relevant experience in Network Operations/Support in a medium-to-large enterprise environment.
• Education: Bachelor's degree in Information Technology, Computer Engineering, Electronics, or equivalent.
• Technical Skills: Strong hands-on experience with Switches and Routers (Cisco, Arista, or similar) - VLANs, VTP, HSRP, VSS, routing protocols (OSPF, BGP, EIGRP), QoS.
• Good exposure to WiFi technologies and wireless LAN controllers.
• Basic knowledge in SDWAN topologies
• Working knowledge of F5 BIG-IP (LTM/GTM) administration.
• Experience in Network Data monitoring, analysis, and reporting.
• Familiarity with Circuit management and ISP/vendor coordination.
• Practical knowledge of Cabling standards and physical infrastructure deployment.
• Certifications (Preferred): CCNA, CompTIA Network+, F5 Certified Administrator, CWNA (Wireless), or equivalent.
• Additional Requirements
• Solid understanding of TCP/IP, subnetting, DNS, DHCP, VPN, and basic firewall concepts.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to work in a fast-paced, global team environment with stakeholders across time zones.
• Willingness to work weekend on-call (24x5 coverage) on a rotational basis.
• Fluency in English (written & spoken).
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to cre

Benefits

Additional Information

Job Summary Mattel Technology & Innovation Center (MTIC) in Hyderabad is looking for a dynamic IT Analyst - Network Services with 3-5 years of experience to join our global IT team. This role is critical in maintaining highly available, secure, and high-performance network infrastructure that supports Mattel's global operations, iconic brands, and digital innovation initiatives. The position includes 24x5 weekend on-call support (rotational) to ensure continuous network availability across time zones.

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