Learning Content Developer

About the role

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We have offices across the Globe - Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK . Where are we located? We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott. CHECK US OUT FOR YOURSELF Twitter & Instagram: bgocareers Facebook & Linked: BillGoslingOutsourcing Website - https://www.billgosling.com/careers Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you're equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectiv

Responsibilities

• We're looking for creative and tech-savvy individuals passionate about using technology to create and develop internal training programs for our employees. The ideal candidate should also have a dynamic personality that can lead in-person training programs.
• Create presentation and training material involving the design, layout, and content development for in-person, remote, and Computer-Based Training modules.
• Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.
• Work with Subject Matter Experts, Management, and others to create training objectives, material, and content.
• Design and maintain training infrastructure including the Workday Learning environment, SCORM-based training modules, Sharepoint, and the Articulate Suite. Experience with these tools is an asset to candidates
• Learn new knowledge, software and innovate while collaborating with others.
• Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.
• Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer, and more.
• Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.
• Provide feedback on training experiences (i.e. collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e. provide feedback on participants who are excelling, performing, and/or struggling)
• About you :
• You have a minimum of 1 year of experience in two (2) of the following fields: Adult education, Curriculum/ content development, and/or Multimedia/interactive content development
• Preferrably with a knowledge of Workday (Workday Learning experience most desirable)
• You understand the objectives and impacts of ISO 9001 and 27001
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

Benefits

Additional Information

Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! AIC Phil LLC

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