Get Hired in 1Day - Experienced Professionals

Responsibilities

• Active Listening: Engage with consumers to understand their concerns with empathy and professionalism, demonstrating advanced interpersonal skills developed through extensive experience in customer service.
• Complaint Resolution: Address consumer complaints by following processes and collaborating with team leaders for timely resolutions .
• Team Collaboration: Foster a collaborative team environment, motivating colleagues and promoting excellence.
• Data Management: Document consumer interactions and resolutions accurately to keep information up to date.
• Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.
• Follow-Up: Maintain communication and ensure all cases are resolved through consistent follow-up.
• Training and Development: Participate in training to improve skills and assist junior advisers in onboarding.
• Job Qualifications
• Bachelor's degree / Master's degree
• Proven experience in customer service or consumer care role/handling complaints
• Passion for consumer care and a genuine desire to help.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficient in using databases and customer relationship management (CRM) software.
• Ability to work collaboratively in a team-oriented environment while also being self motivated.
• Excellent verbal and written communication skills in English and in German are required.
• Why Join Us?
• 🌟 Ownership from Day 1: Take responsibility for your role and make an impact immediately.
• 📚 Continuous Development: Access great leaders & capable colleagues, formal training, and global learning platforms.
• 🤝 Great Culture: Work in a dynamic, respectful environment that values individual contributions and work-family balance.
• 🌱 Long Term Career: We hire for a reliable career path, not just a role.
• What's in It for You - our Benefits
• Competitive salary package, annual bonus and vacation bonus
• Private medical insurance & life insurance & 24 Hours Accident Insurance
• Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
• Flexible working schedule & Hybrid Work from Home/Work from Office option
• Meal allowance and access to our private canteen
• Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
• Fresh fruits every day in the office
• Employee Assistance Program - confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
• The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
• Application Process & what you can expect during the event:
• Apply Online: Submit your CV through our career portal. Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.
• Assessment: You may be invited to complete an online test.
• Interviews & Event Day:
• Your language skills in German will be assessed via a short phone call
• Participate in the 1st virtual interview and join us in the office for in-person panel interview.
• Get an insight into our working environment and culture while visiting our Bucharest office
• Get in touch with our organizational Leaders
• Expect a response by the end of the day or, at the latest, by noon the following day
• Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program.
• A clear agenda will be shared with the eligible participants closer to the event.
• We aim to keep the process transparent and efficient. You'll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process
• About

Benefits

Additional Information

Job Location BUCHAREST OFFICE Job Description At P&G Bucharest we are organizing an office event on the 21st of June 2026, where you can quickly advance and get through your final interviews in just 1 day! Join P&G and represent leading consumer goods brands in the German market. If you're passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you! Job Description During this recruiting event, we are looking for new colleagues to join our Brand & Consumer Advisors team. This is an exciting opportunity to effectively manage consumer complaints and inquiries, ensuring a positive experience that fosters consumer loyalty.

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